Recognized for AI Excellence at 2026 Globee® Awards - Read More

Custom Software Development Services

Built Around Your Business, Not a Template

Radixweb offers end-to-end custom software development services that cover the full lifecycle, from architecture and design through to deployment and post-launch support.

Get a Cost Estimate

26+

Years of Experience

650+

Expert Engineers

4,500+

Solutions Delivered

98%

Sprint Success Rate

Benefits of Custom Software Development

Our custom software development services give your business capabilities that packaged products structurally cannot provide.

Full IP Ownership

You own the code, the architecture, and every feature. Unlike off-the-shelf solutions, there's no vendor lock-in, no price increases at renewal, and no risk of the product being discontinued. The software is yours, to modify, sell, or hand to any team you choose.

Seamless Integration

Custom software is designed around your existing tech stack, connecting to your ERP, CRM, SCM, payment systems, IoT devices, and data warehouses through clean APIs. No middleware hacks, no brittle connectors, no paying a third party to bridge two tools that should talk directly.

Scales Exactly as You Need

Generic tools scale on their terms, with tier upgrades, feature unlocks, and pricing jumps. Custom software scales on yours. You control what gets built next, what infrastructure it runs on, and how it grows, without anyone else's roadmap getting in the way.

Durable Competitive Advantage

Off-the-shelf tools offer the same capabilities to everyone in your market. Your software encodes your proprietary workflows, pricing logic, and operational rules. So, competitors can see outcomes like faster quotes, better margins, and lower error rates, but they can't replicate them.

Security Built for Your Risk Profile

Off-the-shelf software is a shared target. Custom software has no publicly documented attack surface, is built to your specific compliance requirements (HIPAA, GDPR, SOC 2, PCI-DSS), and has security architecture designed from sprint one, not added during a pre-launch review.

Lower Total Cost of Ownership

Software licensing compounds year-over-year and scales against you as your team grows. A custom build has a one-time development cost, zero per-seat fees, and no forced upgrades. Most businesses recoup the investment within 3–5 years against equivalent off-the-shelf software spend.

Certifications

ISO 27001:2022 Certified
SOC 2 Compliant
HIPAA & GDPR Ready

Our Custom Software Development Services

We offer custom software development services covering the full software development lifecycle, from requirement and architecture to deployment and beyond – ideal for businesses that need software built for their exact workflows.

Custom Software Consulting

The wrong architecture decision costs you far more than the project budget. Our TOGAF-certified architects and engineering leads work with your team to define system architecture, choose the right tech stack, map integration points, and eliminate risk before development begins, so you build the right thing, not just anything.

Custom Software Product Development

Generic software is built for the average business. If your workflows fall outside that average, you end up working around limitations instead of building on strengths. We handle the full SDLC from discovery, UX design, frontend and backend engineering, QA, and DevOps to launch, with a team that owns the outcomes.

Custom Web Application Development

We build web applications that hold up under real conditions like high traffic, complex data, and evolving feature requirements. Built on modern frameworks like React, Angular, Vue, Node.js, Django, and .NET, with an API-first architecture that integrates cleanly with mobile, third-party services, and enterprise systems.

Custom Mobile App Development

Users expect mobile experiences that feel native and work for their specific needs, not a trimmed-down version of your web product. We deliver bespoke iOS, Android, and cross-platform apps architected for offline-first functionality, real-time data, and AI-powered personalization, with full App Store deployment and ASO included.

Cloud Application Development

Scaling infrastructure reactively is costly. So, we build cloud-native software on AWS, Azure, and Google Cloud with microservices, containerization (Docker/Kubernetes), and CI/CD pipelines, designed for elastic scaling, multi-region availability, and infrastructure-as-code so your software grows with your business without forcing a replatform.

SaaS Product Development

Building a SaaS product is one thing, building one that scales economically from day one is another. We deliver multi-tenant platforms with subscription billing (Stripe, RevenueCat), role-based access control, white-label capability, and tenant onboarding automation, architected for the data isolation and horizontal scaling that SaaS economics demand.

Legacy Software Modernization

Legacy systems don't fail suddenly, they slow you down gradually until maintenance costs outweigh the risk of change. From phased modernization roadmaps covering monolith-to-microservices decomposition, to database migration, API layer introduction, and full cloud re-platforming, we ensure zero-downtime migration so users experience improvement, not disruption.

Custom API & Integration Services

We design, develop, and document REST and GraphQL APIs that connect ERP, CRM, payment gateways, third-party SaaS, and legacy databases into a unified ecosystem. With OAuth 2.0 security and rate-limiting by default, we ensure disconnected systems don’t create data silos and operational drag for your business.

Project Rescue

Failed or stalled software projects can be revived. We perform a thorough gap analysis, codebase audit, architecture review, team process assessment, and deliver a concrete rescue plan within two weeks. Code refactoring, technical debt clearance, and team augmentation are all part of our project rescue engagement.

Our Custom Software Development Process

No two businesses operate the same way, and neither should their development process. We adapt our delivery model to your approval cycles, compliance requirements, and stakeholder structures.

Requirements Engineering

We start by understanding not just "what do you want to build", but why, for whom, and how it connects to measurable business outcomes. We document functional and non-functional requirements, integration constraints, compliance obligations, and success metrics before architecture begins. This is what most failed software projects miss.

Output: BRD, FRD, Integration Map, Compliance Checklist

System Architecture & Tech Selection

Our TOGAF-certified architects design your system architecture, data models, API contracts, security layers, infrastructure topology, and scalability patterns. The tech stack is selected based on your team's existing skills, long-term maintainability, and project requirements, not general defaults.

Output: Architecture Decision Records (ADRs), Tech Stack Rationale, Infrastructure Blueprint

UX Research & Product Design

Custom software fails when it's technically sound but nobody uses it. To ensure that doesn’t happen with your software, we validate workflows with real users before coding starts. User journey mapping, information architecture, and Figma prototypes are all tested with actual stakeholders. Your team signs off on UX before a single sprint begins.

Output: User Flows, Wireframes, Figma Prototypes, Usability Test Report

Agile Development

Scrum, Kanban, or a hybrid, we work with whichever agile framework fits your team. Our two-week sprints include backlog grooming, sprint planning, weekly demos to stakeholders, and documented change control. You can reprioritize at every sprint boundary. Plus, you get full GitHub and Jira visibility throughout.

Output: Shippable increments every sprint, demo recordings, sprint retrospectives

QA, Security & Compliance Testing

QA engineers are embedded from sprint one, not added at the end. Automated regression suites, manual exploratory testing, performance load testing, OWASP security scanning, and compliance validation (HIPAA, GDPR, SOC 2, PCI-DSS) run continuously, not just before release.

Output: Test Plans, Automated Test Suites, Security Scan Reports, Compliance Sign-off

Deployment & DevOps

CI/CD pipelines, infrastructure-as-code, containerized deployments (Docker/Kubernetes), blue-green releases for zero downtime, and automated rollback. We hand over full infrastructure documentation and runbooks so your team can operate without us from day one, if needed.

Output: CI/CD Pipelines, IaC Scripts, Runbooks, Deployment Documentation

When is Custom Software the Right Choice

Off-the-shelf tools don’t fail overnight. They show signs as your needs outgrow them. Here are the clearest indicators it’s time to consider custom software development.

Your Team Works Around the Software, Not with It

If your team has built spreadsheet workarounds or shadow processes around your current software, that friction has a compounding cost. Custom software development helps eliminate the root cause, not just the symptoms.

You're Paying Per-Seat for Features You Don't Use

SaaS licensing scales against you as your team grows. You end up paying for features your team isn’t even using. A custom build eliminates per-seat fees entirely and delivers a cost model that works in your favor, not just today, but even as you scale.

Integration is a Constant Battle

When your CRM doesn't talk to your ERP, which doesn't talk to your billing system, you have three data sources of truth and none of them are right. Custom software is built with your integration landscape as a first-class requirement and brings data (and insights) out of silos.

Your Processes Don't Fit the Software's Assumptions

Generic software is built for the median customer. When your business model, pricing structure, or compliance requirements fall outside that median, you adapt your business to fit the software. We build software that fits your business.

Compliance and Security Gaps Show Up

HIPAA, GDPR, SOC 2, PCI-DSS, and industry-specific regulatory requirements often demand audit trails, data residency controls, and access architectures that off-the-shelf tools simply aren't built to support. Custom software is designed for the compliance (and security) you need.

You're Scaling and the Software Isn't Keeping Up

Many off-the-shelf tools work well at 50 users and break down at 5,000. If you're hitting performance limits, data volume constraints, or feature caps as your business grows, you've outgrown generic software, and the migration only gets harder the longer you wait.

Do 2 or More of These Apply to your Situation?

If yes, custom software investment will almost certainly deliver better ROI than continuing to pay for workarounds.

Discuss Your Requirements Today

Custom Software vs. Off-the-Shelf Software

Still weighing your options? Here's an honest look at how custom software and off-the-shelf SaaS compare across cost, ownership, and long-term fit.

	Custom Software (Radixweb)	Off-the-Shelf SaaS
Fit to your workflows	Built exactly around your processes	You adapt to the software's assumptions
Upfront cost	Higher initial investment ($20K–$300K+)	Low initial cost, monthly subscription
Long-term cost	No per-seat fees. Scales at near-zero marginal cost	Licensing scales linearly against headcount
Integration flexibility	Integrates with any system by design	Limited to supported connectors and APIs
Compliance support	HIPAA, GDPR, PCI-DSS, SOC 2 by design	Varies — often requires expensive add-ons
IP ownership	Full ownership — you own all code and data	Vendor owns the platform; you rent access
Scalability	Architecture designed for your growth trajectory	Shared infrastructure, vendor-controlled limits
Time to first value	8–14 weeks for MVP	Immediate — deploy and configure
Competitive differentiation	Your software is a proprietary asset	Same tool as your competitors

Not sure whether you need custom software solutions or if off-the-shelf solutions suffice? Let experts help you make the right choice.

Get an honest assessment from experts

Types of Custom Software Solutions We Build

With 26+ years of experience and 4,500+ successful project deliveries, we bring deep experience across the software categories that businesses actually need. We are not a generalist shop treating every project the same, here are the custom software solutions we deliver:

Enterprise Resource Planning (ERP)

Custom ERP systems tailored to your manufacturing, finance, procurement, and HR workflows, without the licensing costs of SAP or Oracle.

CRM Software

Custom CRM platforms built around your actual sales process, pipeline stages, and customer data model, not retrofitted to Salesforce's assumptions.

Data Analytics & Intelligence

Data pipelines, dashboards, and reporting platforms that surface actionable insights from your operational data in real time.

eCommerce Platforms

Custom B2C and B2B eCommerce systems with bespoke catalog management, pricing engines, loyalty programs, and marketplace functionality.

AI & Automation Software

Workflow automation, intelligent document processing, NLP-powered interfaces, and custom ML models that remove manual bottlenecks at scale.

Healthcare Software

HIPAA-compliant patient portals, EHR integrations (HL7 FHIR), telehealth platforms, and clinical workflow tools built for regulated healthcare environments.

FinTech Software

PCI-DSS compliant financial platforms, lending systems, payment processing, investment portals, and regulatory reporting with Open Banking API integration.

Supply Chain & Logistics

Inventory management, warehouse automation, fleet tracking, route optimization, and supplier portal software built for operational complexity.

Industries We Serve with Our Software Development Services

Radixweb’s software development approach focuses on building solutions that aligns with these industry-specific needs while remaining scalable, secure, and future-ready.

FinTech

Building secure, compliant, and high-performance financial systems that handle scale, risk, and real-time transactions.

Core banking systems
Algorithmic trading engines
Compliance automation
Payment processing platforms
Financial reporting & analytics

Custom Software Development Engagement Models

Our custom software development services are structured around three proven engagement models, each suited to a different project type, budget approach, and team structure.

Best For Budget Predictability

Fixed-Price Project

Best for projects with well-defined scope and requirements. You know what you're getting, when you're getting it, and exactly what it will cost, before development starts.

Detailed specifications agreed upfront
Milestone-based payment schedule
No hourly rate surprise
Ideal for MVPs and defined product builds

Dedicated Development Team

A fully dedicated engineering team working exclusively on your product, embedded with your processes, tools, and working hours. Maximum flexibility, full control, aligned accountability.

Dedicated developers, QAs and PM
Scale team up or down per sprint
Full transparency into daily work
Ideal for long-term product development

Offers Maximum Flexibility

Time & Materials

Best for exploratory or evolving projects where scope isn't fully defined upfront. You pay for actual hours delivered, with full visibility into how time is spent and the ability to reprioritize at any sprint boundary.

Flexible scope and priorities
Weekly time and billing transparency
No wasted budget on pre-agreed features
Ideal for R&D, innovation, and complex builds

The Architecture Principles Behind Every Build

Custom software is only as good as the architecture decisions made on day one. These are the non-negotiable engineering principles we apply to every project — regardless of budget, timeline, or stack.

Modular, Not Monolithic

We architect for decomposability by default. Whether you start with a monolith for speed or microservices for scale, every module has clear boundaries, defined contracts, and a path to independent deployment, so future changes don't require full rebuilds.

Why it matters: Modules you can swap out are assets. Tightly coupled systems become liabilities within 3 years

API-First Design

Every system we build exposes well-documented REST or GraphQL APIs before UI development begins. This means your software can integrate with anything (current or future) without re-engineering the core. It also enables mobile apps, partner portals, and data pipelines to be added later at low cost.

Why it matters: An API-first system has a 10-year integration runway. A tightly coupled UI-first system creates a new integration project every time the business adds a tool.

Security by Design, Not by Checklist

Threat modelling, OWASP Top 10 mitigations, secrets management, principle of least privilege, and encrypted data at-rest and in-transit are designed into the architecture, not added during a pre-launch security review. ISO 27001:2022 certified processes govern every project.

Why it matters: Retrofitting security into a deployed system costs 6–40x more than designing for it upfront.

Scalability as a First-Class Requirement

We document your expected load and growth trajectory during architecture and then design for 5–10x that. Horizontal scaling, database sharding strategies, CDN architecture, and caching layers are planned, not improvised. You won't need to replatform when your user base grows.

Why it matters: Most 'scaling crises' are architectural debt collected from day-one shortcuts.

Cloud-Native Infrastructure

Infrastructure-as-code (Terraform, CloudFormation), containerized deployments (Docker/Kubernetes), and CI/CD pipelines mean your infrastructure is reproducible, auditable, and environment-consistent. No snowflake servers. No "it works on my machine" production incidents.

Why it matters: Infrastructure you can't reproduce from code is infrastructure you don't fully control.

Documentation as Deliverable

Architecture Decision Records (ADRs), API documentation (OpenAPI spec), data dictionary, runbooks, and deployment guides are delivered alongside code, not promised as follow-up items. Your team inherits a system they can operate and evolve without needing us in the room.

Why it matters: Undocumented custom software creates vendor lock-in by accident. Documentation is how we keep you in control.

Modular, Not Monolithic

Why it matters: Modules you can swap out are assets. Tightly coupled systems become liabilities within 3 years

API-First Design

Why it matters: An API-first system has a 10-year integration runway. A tightly coupled UI-first system creates a new integration project every time the business adds a tool.

Security by Design, Not by Checklist

Why it matters: Retrofitting security into a deployed system costs 6–40x more than designing for it upfront.

Scalability as a First-Class Requirement

Why it matters: Most 'scaling crises' are architectural debt collected from day-one shortcuts.

Cloud-Native Infrastructure

Why it matters: Infrastructure you can't reproduce from code is infrastructure you don't fully control.

Documentation as Deliverable

Why it matters: Undocumented custom software creates vendor lock-in by accident. Documentation is how we keep you in control.

Selecting the Right Technology for Your Project

We don’t have a default stack we push on every client. We select technology based on your project requirements, team capabilities, and long-term operational needs.

Project Requirements First

Real-time data? Event-driven architecture. Compute-heavy ML? Python with GPU-optimized infrastructure. High-concurrency APIs? Node.js or Go. The requirements determine the stack, not the other way around.

Your Team's Maintainability

The most technically optimal stack your team can't maintain is the wrong choice. We factor in your existing skills, internal hiring market, and long-term operational ownership when recommending a stack.

Long-Term Ecosystem Health

We avoid frameworks with shrinking communities or uncertain roadmaps. Every stack recommendation includes a rationale for why it will still be viable and well-supported in 5 years.

Emerging Tech
Frontend
Backend
Mobile
Database
Framework
Cloud
DevOps
Platforms
eCommerce

AI-Native Custom Software Development

We don't add AI as a feature request at the end of a project. We architect AI compatibility into the foundation, so your software can think, learn, and automate from day 1.

Agentic AI

We embed agentic AI systems into your software, enabling autonomous, multi-step decision-making without human intervention. Agentic systems can coordinate tasks across tools, trigger workflows based on real-time data, and adapt behavior based on outcomes. The result is software that operates intelligently, not just responsively.

LangChain / LangGraph
AutoGen
Tool Use
Orchestration

Generative AI Integration

We integrate the latest generative AI models, GPT-4o, Claude, Gemini, and open-source alternatives, to automate content creation, intelligent document processing, code generation, and data synthesis. Gen AI features are built on your proprietary data for outputs that reflect your business, not a generic model.

OpenAI / Anthropic
RAG Pipelines
Fine-Tuning
Prompt Engineering

AI-First Architecture

AI compatibility is an architectural decision, not an integration task. We design data flows, API contracts, and infrastructure topology with AI in mind from sprint one, embedding MLOps pipelines, model versioning, observability tooling, and feature stores directly into the system architecture.

MLOps
Model Serving
Feature Stores
Vector DBs

Predictive Analytics

Custom predictive models trained on your operational data for demand forecasting, churn prediction, anomaly detection, and intelligent recommendation engines. We build the full pipeline from data ingestion and feature engineering through to model evaluation and production deployment with continuous monitoring.

Scikit-learn / XGBoost
AWS SageMaker
A/B Testing
Model Monitoring

Machine Learning

Bespoke ML systems designed around your data structure, business logic, and performance requirements. Whether supervised, unsupervised, or reinforcement learning, we handle model architecture, training infrastructure, versioning, and MLOps so your models stay accurate and maintainable in production — not just at launch.

TensorFlow / PyTorch
Feature Stores
MLOps Pipelines
Model Serving

AI-Powered Intelligent Automation

Intelligent document processing (IDP), robotic process automation (RPA) enhanced with NLP, and workflow orchestration that eliminates manual bottlenecks. Unlike rule-based automation that breaks on edge cases, AI-powered automation handles variation, ambiguity, and exception management autonomously.

IDP
RPA + NLP
OCR
Process Mining

Conversational AI & Chatbots

Most chatbots answer questions. Ours close tickets, qualify leads, process requests, and hand off to humans only when it actually matters. We build conversational AI systems on LLMs with context retention, multi-turn dialogue, and deep integration into your CRM, ERP, and backend systems — so every conversation drives an outcome, not just a response.

Dialogflow
Rasa
LLM-Powered Agents
CRM & ERP Integration

Emerging Technology Capabilities

We build custom software with advanced technology capabilities that give our clients operational advantages their competitors cannot quickly copy.

They're always experimenting with technology and innovating something new. I also like their ability to ramp up quickly if we have deadlines or need additional resources.

Timothy

CEO and Founder, Property Management Business

Internet of Things (IoT)

Device connectivity, real-time sensor data pipelines, edge computing, and IoT platform integration. We build custom IoT software for smart manufacturing, connected healthcare devices, energy monitoring, and field operations, with MQTT/CoAP protocols, OTA firmware management, and time-series data storage built for scale.

MQTT / CoAP
Edge Computing
Time-Series DB
OTA Updates

Case Studies: Custom Software Solutions Driving Real Results

FINTECH

Loan Processing Takes Under 4 Hours with Custom Cloud-Based System

<4hrs
1. Loan Processing Time
60%
1. Less Manual Work

Custom cloud-native loan management system with automated credit scoring, document OCR, and real-time decisioning engine. Replaced a 3-day manual process for a US-based construction finance company.

Loan Management Solution for Construction

HEALTHCARE

EHR-Integrated Telehealth Portal Saves 500 Hours and 1,200 Visits Per Year

1,200
1. Fewer In-Person Visits
500hrs
1. Saved Annually

HIPAA-compliant telehealth portal with full EHR integration (HL7 FHIR), video consultation, e-prescriptions, and patient self-scheduling. Deployed across a multi-specialty hospital network.

EHR Integrated Telehealth Patient Portal

REAL ESTATE

Custom Property Management Platform Scales Operations Across 190+ Rental Units

190+
1. Rental Units Managed
8 months
1. Full Platform Delivery

End-to-end property management platform with centralized dashboard, tenant communication portal, automated rent collection, maintenance request tracking, and financial reporting. Replaced a manual, paper-based process for a New York-based residential and commercial property firm.

Property Management Software Development Solution

Client Testimonials: Real Clients, Real Outcomes

See what our clients have to say about our custom software development services and the results they achieved.

Their development efforts have resulted in 45% of users migrating to the new solution. Transparency and reliable communication are two key strengths.

Francis Lyons

Co-Founder, ECAT — Electronic Compliance Software, UK

45% User Migration to New Platform

Thanks to their optimization of our infrastructure and automation capabilities, we've seen a 50%+ reduction in support tickets related to order processing and platform errors. Our system uptime has remained above 99.9%.

Darren DeFeo

CEO, TopDawg — B2B Dropshipping Platform, USA

50%+ Reduction in Support Tickets

It reduced human errors by 90%, all because we don't have to add and analyze information manually. The end-to-end process has been neatly optimized.

Lain A.

Director of Operations — Strategic Procurement & Negotiation Firm, UK

90% Reduction in Human Errors

The Team That Oversees Every Engagement

These are the technology leaders who guide your engagement from brief to delivery.

Get in Touch with the Experts

Send in your questions to our software development experts and get the technical guidance you need. Expect responses with 1 business day.

Ask an Expert

Pratik Mistry

EVP of Technology Consulting

Pratik Mistry is the EVP of Technology Consulting at Radixweb, leading all technology engagements across the organization. With 21+ years of experience, he specializes in AI-driven modernization, enterprise architecture, and large-scale system transformation, helping businesses modernize legacy systems, improve efficiency, and implement scalable, future-ready technology strategies.

AI Modernization
Enterprise Architecture
System Transformation
Legacy Modernization

Ajay Ojha

Chief Architect

TOGAF and Azure & AWS certified architect with deep expertise in microservices, distributed systems, and cybersecurity. A Microsoft Charter Member on the .NET Framework and creator of open-source frameworks RxWeb and TezJs. Leads architecture and design across Radixweb's most complex enterprise engagements, with a track record of translating innovative thinking into tangible business value.

TOGAF Certified
Microsoft Cybersecurity Architect
AWS & Azure
.NET
Open Source

Atri Kansara

VP — Operations & Delivery

Leads operations and delivery across Radixweb's custom software engagements. He holds a DASSM certification from PMI, alongside PMP and PSM1 credentials. Skilled across Microsoft technologies, .NET, SQL, and data engineering, with a track record of guiding multi-disciplinary teams on complex enterprise projects.

DASSM
PMP
PSM1
.NET & Microsoft Stack

Why Businesses Choose Radixweb?

As an end-to-end custom software development company, we take full ownership of your product, from architecture through to post-launch, so you're not stitching together freelancers for every discipline. Here is what that looks like in practice, backed by 26 years and 4,500+ deliveries.

Not Just a Portfolio, a Track Record

Since 2000 we've shipped over 4,500 software solutions across 30+ industries for clients including the NY Times, Verizon, Ricoh, and Xerox. That depth means your project benefits from patterns we've solved before, not ones we're figuring out for the first time.

Security and Compliance Designed In, Not Bolted On

We are product to be ISO 27001:2022 certified, SOC 2 compliant, and HIPAA and GDPR ready. Security architecture is defined in the discovery phase, not added as a QA task before launch. For regulated industries, this is the difference between a clean audit and a costly rebuild.

100% Tailored SDLC, Your Process, Not Ours

We work with your preferred tools, follow your communication schedule, and adjust our software development approach to fit your internal approvals and review cycles. The 98% sprint success rate isn't by chance, it is a result of a delivery model built around client realities, not agency convenience.

Full Transparency at Every Stage

Weekly sprint demos. Agile boards with full ticket visibility. Documented change control. A dedicated project manager as your single point of contact, not a rotating cast of people who don't know your project history. You always know where your money is going.

650+ Engineers Across Every Discipline You'll Need

Frontend, backend, mobile, AI/ML, cloud infrastructure, UX design, QA, and security experts are all available in-house, not subcontracted. No matter what tool, technology, methodology, or platform your software needs, we have the team that owns it all.

97% Client Retention, Because We Stay After Launch

A 97% client retention rate reflects the reality that most of our clients don't leave after their first project. We offer 60 days of complimentary post-launch support as standard, plus structured maintenance plans covering security patches, feature iteration, and performance optimization.

How We Protect Your Project at All Stages

Most custom software development failures aren't technical. They're process, communication, and architectural failures that were predictable from the start. When you pick us as your custom software development company, you can rest assured that we will addresses potential pitfalls structurally, before the first sprint begins.

Requirements were never properly captured

The most common cause of scope creep, blown budgets, and software nobody uses. "We'll figure it out as we build" is not a discovery process, it's a budget leak.

How We Prevent It: Dedicated Requirements Engineering phase producing a BRD, FRD, and Integration Map before a single sprint starts. Sign-off required before architecture begins.

Architecture chosen for convenience, not fit

Agencies default to the stack they know best, regardless of whether it's right for your project. You inherit technical debt from day one.

How We Prevent It: Every stack recommendation is based on your unique needs. Plus, it is documented in Architecture Decision Records (ADRs) with explicit rationale and backed by data.

QA treated as a final phase, not a continuous practice

Testing at the end finds bugs when they're most expensive to fix, after the architecture has been validated and the code has been deployed. Rework costs compound.

How We Prevent It: QA engineers are embedded from sprint one. Automated regression suites run on every merge. Bugs are caught within the sprint they're introduced, not three months later.

Scope creep disguised as "flexibility"

Undocumented change requests are how fixed-price projects become time-and-materials projects without clients realizing until the invoice arrives.

How We Prevent It: Every scope change goes through a documented change control process, impact assessed, cost communicated, sign-off required. No surprises in either direction.

The handoff leaves your team helpless

Code delivered without documentation, runbooks, or knowledge transfer creates immediate vendor dependency. Every change requires going back to the agency.

How We Prevent It: Documentation is a deliverable, API specs, ADRs, data dictionaries, runbooks, and deployment guides delivered alongside code. Your team can operate independently from day one.

Post-launch support disappears

Most agencies treat launch as the finish line. You're left managing security patches, OS updates, and bug fixes with no ongoing engineering relationship.

How We Prevent It: 60 days complimentary post-launch support included. Structured maintenance plans from month one. You don't have to find a new partner when something breaks.

Requirements were never properly captured

The most common cause of scope creep, blown budgets, and software nobody uses. "We'll figure it out as we build" is not a discovery process, it's a budget leak.

How We Prevent It: Dedicated Requirements Engineering phase producing a BRD, FRD, and Integration Map before a single sprint starts. Sign-off required before architecture begins.

Architecture chosen for convenience, not fit

Agencies default to the stack they know best, regardless of whether it's right for your project. You inherit technical debt from day one.

How We Prevent It: Every stack recommendation is based on your unique needs. Plus, it is documented in Architecture Decision Records (ADRs) with explicit rationale and backed by data.

QA treated as a final phase, not a continuous practice

Testing at the end finds bugs when they're most expensive to fix, after the architecture has been validated and the code has been deployed. Rework costs compound.

How We Prevent It: QA engineers are embedded from sprint one. Automated regression suites run on every merge. Bugs are caught within the sprint they're introduced, not three months later.

Scope creep disguised as "flexibility"

Undocumented change requests are how fixed-price projects become time-and-materials projects without clients realizing until the invoice arrives.

How We Prevent It: Every scope change goes through a documented change control process, impact assessed, cost communicated, sign-off required. No surprises in either direction.

The handoff leaves your team helpless

Code delivered without documentation, runbooks, or knowledge transfer creates immediate vendor dependency. Every change requires going back to the agency.

How We Prevent It: Documentation is a deliverable, API specs, ADRs, data dictionaries, runbooks, and deployment guides delivered alongside code. Your team can operate independently from day one.

Post-launch support disappears

Most agencies treat launch as the finish line. You're left managing security patches, OS updates, and bug fixes with no ongoing engineering relationship.

How We Prevent It: 60 days complimentary post-launch support included. Structured maintenance plans from month one. You don't have to find a new partner when something breaks.

Post-Launch Support & Custom Software Maintenance

Our custom software development services don't end at go-live. Shipping your software is the beginning. Security vulnerabilities, API changes, user feedback, and new business requirements will all arrive after launch. That’s when you have us, standing by your side as an engineering partner already familiar with your system.

Essential

Stable software with infrequent update needs

Bug fixes & dependency updates
Security patch management
Monthly performance reports
Email support (48hr SLA)

Growth

Active products in user growth phase

All Essential features
Minor feature additions
Performance monitoring
Priority support (12hr SLA)

Enterprise

Mission-critical business systems

All Growth features
24/7 uptime monitoring
Compliance audit support
Dedicated account manager
Custom SLA

Custom response SLAs

Fully tailored to your requirements

Custom response SLAs
Quarterly feature roadmap
On-site team availability
Multi-system portfolio support

Frequently Asked Questions

How much does custom software development cost?

The cost of custom software development depends on the complexity of your requirements, the number of integrations, compliance needs, and the engagement model you choose. All figures below are honest indicative ranges, your project may fall below them depending on scope.

Simple internal tools and MVPs ($20,000 – $60,000) cover workflow automation, basic user management, one or two integrations, and a clean dashboard or interface. These are right for businesses automating a single manual process or validating a product idea quickly.
Mid-complexity platforms ($60,000 – $200,000) include custom backend architecture, multi-role user systems, payment processing, API integrations with third-party services, reporting and analytics, and role-based access control. This is the most common range for growing businesses building their core digital product.
Enterprise systems ($200,000 – $500,000+) involve multi-module architecture, deep ERP/CRM/legacy system integration, compliance-by-design (HIPAA, GDPR, SOC 2, PCI-DSS), AI and automation layers, and phased delivery across multiple development tracks.

We provide a transparent, itemized estimate after a free discovery call. Get a free estimate

How long does custom software development take?

Software development timelines vary depending on project specific, but generally:

A simple MVP or internal tool: 8–14 weeks
Mid-complexity platform: 4–8 months
Enterprise system with multi-module delivery: 8–18 months

During discovery, we provide a milestone-based roadmap with delivery dates tied to specific features, not vague project phases. Agile sprints with weekly demos mean you're never in the dark about progress.

What industries does Radixweb serve?

We build custom software for 30+ industries including healthcare (HIPAA-compliant), fintech (PCI-DSS), legal, HR, retail and eCommerce, manufacturing, education, insurance, CleanTech, and logistics. Our engineers bring genuine domain knowledge to each engagement, which means fewer discovery questions and faster alignment on what matters to your business.

Why choose Radixweb as your custom software development company?

Radixweb brings 26+ years of software engineering and 650+ engineers across every discipline. We have delivered 4,500+ solutions delivered and are ISO 27001:2022 and ISO 9001:2015 certified, SOC 2 compliant, and HIPAA and GDPR-ready. Moreover, our 97% client retention rate and offices serving the USA, UK, Canada, Australia, and the Middle East showcase our dependability. We combine deep technical expertise with domain knowledge, transparent delivery, and genuine post-launch commitment to drive successful software development for your needs.

The Thinking Corner

Ready To Build Software That Supports Your Business?

We respond within 1 business day with a preliminary assessment and honest advice from a senior architect. No sales pitches.

Get a Free Estimate

Explore Consulting Services

Average response time: <4 business hours

USA|UK|Canada|Australia|Middle East