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Team of Expert Developers Modernized Our Outdated Flagship Product
Radixweb’s team of expert developers modernized an outdated tool for enterprise architecture unity
Hello. I am Francis, co-founder of an organization providing performance audit tool for electronic devices. We collaborated with Radixweb to redevelop our flagship system into a cutting-edge tool with modern functionalities. The proficient development team at Radixweb executed this task with efficiency, skillfully reconstructing the outdated tool while incorporating enhanced reporting mechanisms and seamless compatibility with both iOS and Android platforms.
Highlights
‘’Radixweb helped us connect the dots in an increasingly competitive consumer landscape.”
“The rebuilt tool has been helping us create even more strategic plans and improve customer engagement by a large margin.”
We neither had the time nor the appetite, so we spoke to RadixWeb, and they came up with an open and easy plan to follow. They also offered transparency regarding both their resources and proposed design processes.
Embracing Innovation without Limits
The decision-makers of our UK-based client were looking for a reliable tech partner to revamp their flagship product and turn it into a modern system with the latest technologies and programming languages.
After identifying the bottlenecks and evaluating their requirements, Radixweb quickly gathered a team of expert devs and redeveloped the tool into an efficient, intuitive portal that modernized their existing infrastructure and offered a whole new view of the IT ecosystem.
Efforts have resulted in 45% of users migrating to the new solution. Transparency and reliable communication are two key strengths.
Here’s how the conversation went:
Tell us about your company and your role there.
I am a co-founder of the organization providing an electronic compliance tool that validates processes and performs audits on how systems and processes are running. The product has been operational since 2011 and can produce anything, from a simple safety checklist to a detailed analysis of steps in production.
What challenges were you trying to address with Radixweb?
In 2016, we realized that we needed to upgrade the tool and what we were doing with it. The product itself was still working fine, but everything else in the technology world had moved on. Five or six years is a lifetime in the technology space, and we also reckoned we had to look at foreign languages.
What made you choose Radixweb among thousands of other firms for your project?
We spoke to a couple of other potential providers, but by the time we understood the scope, evaluated training factors, and considered the system design, we realized it would be too difficult. We neither had the time nor the appetite, so we spoke to Radixweb, and they came up with an open and easy plan to follow. They also offered transparency regarding both their resources and proposed design processes.
How did they involve with your project?
After hearing us out, Radixweb proposed that we should completely redevelop the tool instead of trying to retrofit the existing system. This would give us the benefit of bringing in all the new languages which had become available in the market.
We spent roughly 8–9 months scoping the mission, determining what we did and didn't like about the old product and what we would and wouldn't like on the new one. The old apps had been written in PhoneGap, but they're now native on Android and iOS. This in itself brings the obvious benefits of having a cleaner interface, being more robust, and operating more quickly.
The whole backend system upgrade took up about 80% of the overall redevelopment. It's more robust and can be integrated much more easily. We had nearly 40 types of reports in the old system, but we realized that 80% of the people were using 20% of the reports. We brought the widely used ones into the new version and left out the others.
We’ve also managed to consolidate two or three old functions our clients liked for optimization purposes. We ran another substantial project with one of our clients, which would have required a completely separate team if RadixWeb hadn’t worked on it.
Can you demonstrate any positive impact of your partnership with Radixweb?
RadixWeb helped us recreate a system that is quicker, lighter, and easier to get going. We’ve also managed to lower the cost of entry for a company looking to start using our product. There is a smaller upfront cost, followed by per-user, per-month licensing fees. We couldn’t do this before, so it’s been a big development for us.
The frontend is much sharper, and the whole thing operates more quickly. It’s much more modern than the old tool. We’ve reached 45% of our target client numbers. We will switch one more client in the next week, and in terms of users, that will push us over to the 70% mark.
The tool being used by Sodexo, one of our clients, is live and being used every day of the week, and so far, we've heard no complaints.
They helped produce a system that's quicker, lighter, and easier to use.
Would you say Radixweb performed well in terms of team dynamics and project management?
During the project, the team peaked at 15-20 members. We had a whole new development team, as well as one maintaining the existing product of ours . It was brand-new technology, so the existing team wouldn’t have been up-to-speed on it. Now that the main development is done, the core team is down to about six people, including one man for bespoke work. These people now handle both the old and the new systems.
One of the people who worked with our former product helped us with the scope of the new platform, including leading us through the development phase. The people involved in that team are still there, and the project manager from the old system is now the lead for the combined team. We were lucky to have all the people from the beginning still involved at different levels in the new development process.
There were certainly some unknown factors that pushed us back a month, but I’m happy to say we finished on time, as advertised.
What do you think is the most impressive thing about Radixweb?
The most impressive thing about them is definitely their quick responsiveness and round-the-clock availability. Although we really haven't engaged with other developers at that level and worked with just telecoms or other providers at a much smaller level, I still couldn't compare them to RadixWeb, simply because they were more plug-and-play CRMs. Any time we've spoken to RadixWeb, we received a prompt answer. With other systems, we'd usually just have to log a ticket and hope for the best.
What advice do you want to give to their future clients?
Understand the scope of your project long before going anywhere near a developer. As a client, you need to comprehensively study the product before even considering digitizing it to avoid migration problems. In our case, we had an existing system which we converted into a cutting-edge system. We were lucky with Radixweb because they understood what the problems would be before we even started.
Once we have an idea, I directly talk to software programmers and get them to understand what we’re trying to accomplish, as well as get them to come over and meet our end clients. This makes the whole process easier and smoother.
The Firm’s Final Thoughts
I was in India for some weeks, and I worked with Radixweb for 12–13 hours every day. Apart from offering good value for money, they’re decent people, and we get along very well. Thanks to the development team, we could productively overhaul our performance audit tool, change our legacy infrastructure, and accelerate innovation across our organization. I doubt if I could get the same outcomes with any other vendor.
The Radixweb team started working with the company in September 2016. The heavy lifting was done six months later, followed by fine-tuning and onboarding clients. The system went fully live at the end of July 2017, and by the end of October, they successfully onboarded everyone who needed to be on it. Our development talent provided them with an elite, high-performance audit tool that has set, as Francis stated, the highest bar in the digital ecosystem.