Trainee Customer Success Executive

How you should be?

We are looking for a motivated Trainee Customer Success Executive to join our team. You will be responsible for guiding new clients through the onboarding process, monitoring their product usage, and proactively addressing any challenges to ensure a high level of satisfaction. This role is ideal for freshers or junior professionals eager to build a career in the IT and SaaS (Software as a Service) sector.

What you will do?

• Customer Communication: Interact with clients via email and calls to address queries and provide support
• Onboarding Support: Assist clients in getting started with the product and guide them through initial setup
• Product Understanding: Learn and understand the OPS platform and its functionalities
• Setup Assistance: Support clients in setting up their storefronts (site setup) to ensure smooth launches
• Query Resolution: Handle customer queries, follow-ups, and ensure timely resolutions
• Customer Success Activities: Monitor product usage, encourage adoption, and support clients in achieving their goals
• Collaboration: Coordinate with Tech, QA, and Sales teams to ensure seamless customer experience

What we are looking for?

• 0-6 months experience with IT background (BCA, MCA, MSc IT, BE or similar)
• Strong communication skills (verbal and written)
• Good analytical, problem-solving, and critical thinking abilities
• Customer-first mindset with a proactive approach
• Ability to manage tasks, follow up, and stay organized
• Team player with strong collaboration skills
• Basic understanding or curiosity towards IT/Software/SaaS products

Skills: - Customer services, Account Management, Client support, Chat support, Email support

About the Company:

Founded in 2000, Radixweb is a leading software development company serving over 2900 clients in 25 countries. Join us to work on challenging projects, standardized processes, and fun work culture.

• In addition, have an exposure of our home-grown globally acclaimed PHP based web to print solution- https://www.onprintshop.com/ developed to simplify print order management from client ordering to shipping. Recognized as solution partners by reputed brands in the print industry and serving small to largest printers across the world.
• Opportunity to work on latest technologies
• Technology and team based well-managed training & development process
• Strong and committed team of 650 + employees
• 70+ Employees working with us for 5+ Years
• 25+ employees working with us for 10+ Years
• Flexible shift timings with lucrative compensation
• Transparent Appraisal process
• Exclusive soft skill training by professional Trainer