How you should be?

As a Customer Success Executive, we are looking for someone proactive and customer-focused who would resolve client queries, recommending solutions, and guide product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust.

What you will do?

• Customer Support: Answer questions from customers over the phone, email, or chat. Help solve their problems quickly and give them useful information about our products.
• Onboarding: Assist new customers in getting started with our services. Guide them through the setup process and show them how to use the features so they feel comfortable.
• Training: Offer training sessions or materials to help customers make the most of our tools and features.
• Setup Service: assist with the client's website using paid or complimentary hours to expedite its launch.
• Account Management: Build good relationships with customers. Check in with them regularly to see if they are happy and using our products well.
• Collaboration: Work closely with our sales and technical teams to meet customer needs and ensure everything goes smoothly for them.

What we are looking for?

• Minimum 1 year of experience in a Customer Success, Account Management, or Client Services role for a SaaS/IT Product.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Familiarity with CRM or customer success tools is a plus.
• Problem-solving attitude with a willingness to learn and adapt.
• Bachelor’s degree preferred.

About the Company:

Founded in 2000, Radixweb is a leading software development company serving over 2900 clients in 25 countries. Join us to work on challenging projects, standardized processes, and fun work culture.

• In addition, have an exposure of our home-grown globally acclaimed PHP based web to print solution- https://www.onprintshop.com/ developed to simplify print order management from client ordering to shipping. Recognized as solution partners by reputed brands in the print industry and serving small to largest printers across the world.
• Opportunity to work on latest technologies
• Technology and team based well-managed training & development process
• Strong and committed team of 650 + employees
• 70+ Employees working with us for 5+ Years
• 25+ employees working with us for 10+ Years
• Flexible shift timings with lucrative compensation
• Transparent Appraisal process
• Exclusive soft skill training by professional Trainer