Question 1

How does customer experience transformation impact business's revenue?

Accepted Answer

Customer experience is a crucial metric for business growth and expansion. From enhanced customer retention rates to higher LCV, driving brand value to customer-led referrals – everything is led by CX transformation solutions.

Question 2

Can customer experience transformation be integrated with existing systems?

Accepted Answer

Of course. CX transformation solutions are based on tailored CX strategies that critically analyze your digital maturity first. At Radixweb, we have a practice of suggesting only best-fit, maintainable and frictionless technologies that blend in without disrupting your regular operations.

Question 3

Which technologies are essential for CX transformation?

Accepted Answer

To deliver positive customer experiences CRMs, omnichannel platforms, AI powered intelligence and smart analytics, along with personalization engines can be leveraged. At Radixweb, our experts plug in industry’s best practices when working with such technologies.

Question 4

What are the common challenges in CX transformation?

Accepted Answer

Generally businesses suffer from inadequate and reliable data, legacy technologies, skill gap issues and resistance to change from business leaders.

Question 5

How long does it take to implement a CX transformation strategy?

Accepted Answer

Time taken to implement CX transformation strategies will depend on the complexity of the problem you are trying to solve.However, the entire process could take anything between 12 to 24 months. To give you a broad breakdown, the planning stage could take between 1-3 months, tech implementation could take between 6-12 months. You can consider another 3-6 months for training and change management processes.