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Full-Scale Modernization and Maintenance of an E-Commerce Platform

Providing ongoing support for a custom internal system while modernizing backend structure and upgrading the UI for a more agile, maintainable business environment.

Overview

Solution

Reviews

Conversation

Conclusion

Dipesh K., the Digital and E-commerce Director of a London-based luxury jewelry house, has overseen a strategic partnership with Radixweb. Under his direction, our team has optimized platform operations and at the same time, reengineered the system to support the brand’s growing global footprint.

Feedback Snapshot

“What I like about them is that they understand the situation and come up with solutions.”

“Any issues that we were having previously, Radixweb has managed to find a solution, which is great.”

Radixweb has done a good job of maintaining the existing platform. They are a solution-oriented team that is proactive in its problem-solving, and they’re willing to work extra hours to accommodate the business needs. They are a transparent, adaptable, and supportive partner.

The Challenge and The Solution

The digital commerce brand was looking for a new software partner to maintain their bespoke business platform. The company came across a major stumbling block when their previous partner couldn’t keep up with expectations, and the project became stagnant.

As a result, they were in dire need of a new agency that could take over the existing work as well as bring fresh energy and structure to their internal workflows.

Radixweb took up the task of stabilizing their existing platform. Alongside that, the Radixweb team started rebuilding the entire system from scratch with advanced technologies like .NET to give it a modern look and feel.

There’ve been more ups than downs, which is great. Radixweb handles project management very well. They understand my frustrations and they deliver according to what I want.

Dipesh K.

Digital and E-Commerce Director

An Overview of the Conversation

Please tell us about your business and what you do there.

I’m the Digital and E-commerce Director for a luxury jewelry brand based in London. We also offer a range of other premium consumer accessories. We have 51-200 employees in our firm.

What challenge were you trying to address with Radixweb?

We have a bespoke backend system that controls our global inventory system and a bunch of other internal processes. We were working with another agency, but the project became stale. I was looking for a new partner to add more life and create better development processes.

Can you share how you first found Radixweb and where does the partnership currently stand?

I did a lot of research. I had a list of different companies and traveled throughout India to visit them. I also talked to their clients. Radixweb seemed to fit the bill in terms of the skills I was looking for and the way they work.

I began working with them in January 2019, and our engagement is ongoing.

What was the scope of their involvement?

Radixweb has taken over our existing system, and they're maintaining it as is. Additionally, a separate team on their side is building the entire system from scratch using .NET. They’re helping us rebuild the entire backend system with a new look and new technology.

What kind of impact have you seen after working with them?

Radixweb has helped in the sense of maintaining our current system. Any issues that we were having previously, Radixweb has managed to find a solution, which is great.

What I like about them is that they understand the situation and come up with solutions; they don’t just wait for me to come up with solutions. They’re more proactive than my previous vendor.

“They’re also very helpful and they bend over backward to do the work. I can’t really ask for more than that.”

How did Radixweb perform from a project management standpoint?

As with any project, there have been ups and downs. There’ve been more ups than downs, which is great. Radixweb handles project management very well. They understand my frustrations and they deliver according to what I want.

We use a tracking system for all of our tasks. If there are issues, bugs, tasks, or QA needs, we log them in the system and we can see who is working on them and for how long. Even though we have a time difference, the team still works late into the night. That says a lot.

What was the most impressive thing about them?

They’re maintaining the platform to the best of their capabilities despite the infrastructure that was set up previously. Radixweb is making the best of what they have. They walked into something that was not perfect, and instead of complaining or pushing back, they’ve just worked through it.

Any areas where they could do better?

No, not that I can think of. The team is very transparent, so I have no issues. They’re also very helpful and they bend over backward to do the work. I can’t really ask for more than that.

Any advice for someone thinking of working with Radixweb?

Make sure you know what you want and be upfront with your expectations. The more open you are, the better they can help you. And work closely with them, they will ensure you get the most out of the engagement.

Client Collaboration with Software Partner

Closing Remarks

What stood out about Radixweb was their ability to look beyond isolated technical tasks and consider the broader context of our objectives. They made a deliberate effort to understand the overall direction we were pursuing and propose a practical plan for our future infrastructure. In doing so, they have shown consistency and a level of reliability that is uncommon in outsourced development partnerships.

A Measured Collaboration

Dipesh and his team’s collaboration with Radixweb began in 2019 and has continued without interruption since. What began as a need to stabilize an inherited platform gradually developed into a broader partnership. Over time, Radixweb’s role expanded, from maintaining what existed to reworking the system’s structure using updated tools and modern frameworks.