Customer Support Executive (Chat & Ticketing Support)

How you should be?

We are looking for a proactive and customer-focused professional who can efficiently handle customer queries through live chat, email, and ticketing systems. You should possess strong communication skills, a problem-solving mindset, and a commitment to delivering an excellent customer experience.

What you will do?

• Respond to customer inquiries via live chat, email, and support tickets.
• Resolve customer issues promptly and ensure timely ticket closure as per SLA.
• Guide customers on product features and functionalities.
• Escalate complex issues to the relevant teams and follow up until resolution.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with internal teams to enhance customer satisfaction and support processes.
• Document recurring issues and contribute to knowledge base articles and FAQs.

What we are looking for?

• Minimum 1 year of experience in Live Chat, Ticketing, or Customer Support roles.
• Excellent written and verbal communication skills.
• Ability to type quickly and accurately.
• Proficient in using computers and chat software.
• Experience with ticketing tools such as Zoho Desk, Zendesk, Freshdesk, Jira, or similar platforms.
• Strong problem-solving and multitasking abilities.
• Customer-first attitude with good organizational skills.

About the Company

Founded in 2000, Radixweb is a leading software development company serving over 2900 clients in 25 countries. Join us to work on challenging projects, standardized processes, and fun work culture.

• In addition, have an exposure of our home-grown globally acclaimed PHP based web to print solution- https://www.onprintshop.com/ developed to simplify print order management from client ordering to shipping. Recognized as solution partners by reputed brands in the print industry and serving small to largest printers across the world.
• Opportunity to work on latest technologies
• Technology and team based well-managed training & development process
• Strong and committed team of 650+ employees
• 70+ Employees working with us for 5+ Years
• 25+ employees working with us for 10+ Years
• Flexible shift timings with lucrative compensation
• Transparent Appraisal process
• Exclusive soft skill training by professional Trainer