Our Oman-based client is a leading provider of professional cleaning services for businesses and commercial spaces, such as offices, shopping malls, and hotels. They have a sizable workforce of highly skilled cleaners who use industry-standard techniques and equipment to deliver top-notch cleaning solutions, including floor cleaning, window washing, disinfection, and waste management.
Commercial Cleaning Company Acquired 4.5K+ New B2B Clients with a Mobile App
Country
Oman
Industry
Commercial Cleaning
Engagement Model
Time and Materials (T&M)
Development Approach
Lean
Team Size
7 Experts
About the Business
Client Challenges
The client had some big problems with how they used to run things. They were doing a lot of work manually, which made everything slower and more prone to mistakes. Booking requests and scheduling them for the staff was getting complicated. On top of this, they struggled with finding new customers and giving quotes for jobs. Overall, their old-school way of doing things was holding them back from giving their clients the best service possible.
Project Overview
So, the plan was to create a user-friendly mobile app that simplifies the process of booking cleaning services. Instead of back-and-forth phone calls and tedious Excel sheets, the app would provide a simpler and easy-to-use solution.
With just a few taps, users can browse services and time slots, book sessions, receive real-time updates on their booking status, and communicate directly with cleaners for any specific requirements. The app would also enable company representatives to conduct inspections at client locations and generate quotes.
Commercial companies want quick and easy solutions. They don’t have the time to go through an extensive booking process or follow up on their tickets. That's why it was super important for us to create a fast and efficient app that fits easily into their busy schedules and removes all the hassles like sorting through paperwork, asking for updates, and worrying about transportation risks.
Bhadresh Panchal
Project Lead, Radixweb
The Challenge
- Integration Complexity – Integrating advanced scheduling algorithms to accommodate different cleaning requirements and ensuring compatibility with existing systems and databases.
- Real-Time Communication – Building a robust messaging system for real-time communication between customers and cleaners across multiple devices and platforms.
- Secure Payment Gateway - Developing a secure payment gateway for processing transactions within the app and maintaining encryption and data security.
- Offline Mode Support - Implementing offline mode support to allow users to access critical features without an internet connection required careful architecture design.
- User Experience and Interface Design - Creating an intuitive and user-friendly interface that meets the needs of both clients and cleaners presented design and development challenges.
Solutions Provided
After having extensive discussions with the CTO and COO of the company, our mobile app consulting team realized that we had a great opportunity to build a one-of-a-kind application for the cleaning service sector.
Site Visits and Inspections
With the app for cleaning business, company representatives could visit clients’ locations to check things out firsthand and give them an accurate quote. Plus, we made it easy for them to offer discounts and generate purchase orders right from their mobile devices.
Online Service Portfolio
The mobile app displays all the services our client offers. From regular cleaning to special operations, it showcases everything the cleaning team can do, along with their expertise and skills. And if users have any questions or want to learn more, they can also submit an inquiry.
Offline Functionality
To ensure uninterrupted access to essential features, we implemented offline mode support. For that, we utilized local data storage techniques, such as SQLite databases. This allowed users to view their booking history, check cleaner profiles, etc. even without an internet connection.
Platform Selection
Our development team used Swift and Xcode for the iOS app and Java with Android Studio for the Android app. This is because we wanted to utilize the full potential of each platform's native development environment and build high-quality apps.
Backend Development
A robust backend infrastructure is a must to handle the critical aspects of the app, including user authentication, data storage, and business logic. We used Node.js and Express.js to create RESTful APIs for seamless communication between the frontend and backend components.
Database Management
Due to its flexibility and scalability, MongoDB was the choice of technology for our database management system. Its document-based structure allowed us to store complex data structures efficiently, such as user profiles, booking details, and cleaner availability.
API Integration
Integrating third-party APIs was crucial for locating nearby cleaners, processing payments, and sending instant updates to users. We integrated APIs such as Google Maps API for geolocation services, Stripe API for secure payment processing, and Azure Notifications Hub for real-time notifications.
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Project Benefits
From end users looking for convenient and reliable cleaning services to the dedicated cleaning staff seeking efficiency and professionalism, and the business itself aiming for growth and customer engagement, each party achieved considerable gains from the implementation of this mobile app development solution.
For End Users
The app provides users with a user-friendly platform to book and manage cleaning services conveniently from their smartphones. They can now receive instant notifications and updates on booking status. Also, the built-in messaging system enables direct communication with cleaners.
For Cleaning Staff
Cleaners benefit from optimized schedules and route planning, which in turn reduces travel time and maximizes productivity. The app also provides clear instructions and task lists for each job. This helps them avoid confusion and understand client expectations in a better way.
For the Business
The mobile app streamlines administrative tasks and automates processes. Enhanced communication and service quality have led to higher customer satisfaction and loyalty, increased customer retention rate, and positive word-of-mouth referrals.
4.5K+
New B2B Clients
11
Orders Processed per Second
50%
Faster Response Time
Values Gained
The commercial cleaning app proved to be a game-changer for the cleaning agency with better processes at reduced costs. It created a better sync between the client and its end-users. Here are a few of the many value-adding gains our mobile app developers delivered:
Enhanced Customer Reach
With over 4500+ B2B clients onboarded onto the platform, our client expanded their customer base. They were able to reach a wider audience and offer more service offerings in just a few months.
Improved Operational Efficiency
The booking and scheduling functionalities of the app allowed our client to process up to 11 orders per second during peak hours. They could handle a high volume of service requests quickly and accurately.
Faster Response Times
With features like real-time notifications and instant messaging, the client was able to provide faster responses to customer inquiries and service requests. On average, it reduced response times by 50%.
Streamlined Tasks
The commercial cleaning app helped the client streamline their day-to-day tasks. The total reduced time spent on manual tasks like phone calls and paperwork was an average of 3 hours per day per employee.
They have solid domain experience. Agility and willingness to adapt solutions to customer requirements is a hallmark of Radixweb. Highly satisfied with the entire experience of developing complex business solutions. Looking forward to a fruitful partnership.
Srinivas Raman
IT System Manager
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