One-stop solution to streamline and to automate incident control and business continuity – with a reliable and robust incident management mobile solution for incident management and reporting
Europe
Crisis management
Fixed Cost
Leading European brand in Incident Control was looking to create a mobile application. Their core requirement was to develop three parts for incident control and management known as Core, Workflow, Fire and Rescue. It was essential to analyze the complex requirements and devise feasible incident management and reporting solution by combining core and workflow items while meeting the below-mentioned challenges:
Owing to our rich and thorough experience in spinning robust and scalable mobile solutions – the team at Radixweb devised incident management mobile application for the client in the following manner:
Our technocrats came up with a list of features that best suited the requirements set by the client and developed a proper workflow of incident management and reporting. Also, the team planned to provide impersonation in the login so that it would reduce the development hours and yet the process workflow wouldn’t suffer.
The team coded unique features like action cards to view process to be taken up after the incident has been registered, photographs and notes upload feature for future reference or evidence, quick response checklists and messaging services, etc. Also, added the facility for the users to discuss on related topics in forum section.
Owing the penetration of new-age technology in the market, cloud and mobile enablement had become a necessity for the client. To ensure teams can respond to every incident in the most effective, consistent and quick manner, our team chose a SaaS based model that was best suited for Cloud implementation and enhancements for the system.
It was vital for the client to standardize the response efforts of the end-users and minimize errors and increase effectiveness of teams in case of emergencies. To create sustainable product, the team at Radixweb conducted parallel testing and rigorously matched the features on different versions of both Operating Systems.
The incident management and reporting system proved to be a breakthrough in managing incidents and handling crises across businesses for the client. It was now easy for them to manage automated paper-based work to maintain core information of various plans such as emergency plans, business continuity, contact directories, etc. With the use of Incident Management Mobile Solution – client ensured safety and protection for the end-users, employees, and infrastructure.
