10+ Years of Unmatched Development and Maintenance of Two SaaS Apps
Our dedicated team has been the backbone of SaaS solutions for a business while ensuring cost-effectiveness, unmatched experience, and sustained success.
Hi, I’m Raj, founder of an Australia-based employee onboarding company. Over the past 11 years, they have been playing an important role in building and maintaining our two distinct SaaS applications with an entire software development team dedicated to our business. Their cost-effective approach, coupled with extensive technological expertise, has allowed us to not only streamline our development processes but also scale our applications efficiently.
Highlights
“They have enabled us to operate a very efficient software development process in our company.”
“Radixweb’s partnership approach is very rare to find and something we value most.”
“Their technical framework on which our solutions are built is robust and allows us to quickly scale up.”
Code and Collaboration: A Decade Together
The gradual progress of Radixweb’s collaboration with the client company has been nothing short of transformative. Over these years, we've committed to creating and maintaining their SaaS platforms with utmost dedication. Our dedicated development team, including both seasoned team leads and enthusiastic junior developers, has worked in tandem to ensure the apps are always at an optimal state with scaling capabilities.
The beauty of this decade-long engagement is mutual understanding. By anticipating challenges, we ensure proactive solutions that align with the client’s long-term goals. This level of synergy has empowered them to focus on core business objectives, knowing that their digital assets are in capable hands
“The biggest benefit is no doubt cost-effectiveness, but we also benefit from their vast experience of working on diverse technology projects.”
Brief of the Conversation
Please tell us about your business and your position there.
We specialize in HR and employee onboarding solutions. It's basically an application that makes the whole onboarding process a lot easier for businesses.
I'm the founder of the company and my role involves overseeing the overall operations, strategy, and growth of our organization.
What solutions were you looking for and how did you come across Radixweb?
Our initial challenge was the task of building two robust SaaS apps from scratch. Recognizing that the development expertise was beyond our in-house capabilities, we began the search for a reliable technology partner.
Through extensive research and peer recommendations, we found Radixweb's track record and case studies pretty impressive. Their skills in developing SaaS solutions and the positive reviews from similar projects convinced us that they were the right fit for our work.
The initial discussions solidified our confidence in their talent, and more importantly, they demonstrated the capability to continue optimizing the entire process. That’s how we started our decade-long partnership.
How did they fit into your criteria? What was the scope of their involvement?
When we were looking for potential partners, Radixweb had a catch. Instead of technical jargon, they spoke our language and seemed to understand the day-to-day aspects of our business.
The promise they made during the early discussions led to an expert team that easily understood our in-house workflow. Their team's knowledge in this field was evident from the get-go. Apart from developers, they worked as consultants offering insights and solutions that went beyond the immediate scope. This level of engagement was crucial for us because we needed a partnership that wasn't just about ticking boxes but truly for our long-term goals.
The scope of involvement was comprehensive – from laying the foundation of our apps to continuous improvements and optimizations. Their team became an extension of ours and we had the right team in place that understood our industry, our goals, and could complement our in-house work.
What problems is Radixweb solving and how is that benefiting you?
We have been working with Radixweb for over 11 years. They have been helping us build and maintain our SaaS solution for two totally different applications we have – one internal app focused on internal day-to-day tasks. The second, designed for our clients, is the employee onboarding app.
Radixweb provides us with an entire app development team, right from team lead and senior developers to junior developers and testers. All our applications are supported and maintained by the dedicated team. The biggest benefit is no doubt cost-effectiveness, but we also benefit from their vast experience of working on different technology projects.
Their technical framework on which our solutions are built is robust and allows us to quickly scale up and build applications on top of it. This enables us to operate a very efficient app development and maintenance process in our company.
Can you tell us some quantifiable benefits and solutions Radixweb helped you achieve?
From a quantitative standpoint, we could see a great difference in operational efficiency and return on investment.
The internal operations app has led to a noticeable increase in productivity and a reduction in manual errors. This saves time and has a direct impact on our bottom line.
On the other hand, the client-facing onboarding solution has practically transformed our service delivery. It equips our clients with the latest functionalities for a smooth and engaging onboarding experience for their employees. This helped increase client satisfaction and retention, which in turn positively impacts our business growth.
Radixweb ensures that every challenge and every problem are their problem too and they work with you very closely to help deliver the best possible outcome.
How did they perform from a project management standpoint, considering they’re a remote team?
It's been top-notch. Despite being a remote team, it never felt like they were miles away. Communication was regular, and they were always available for updates, meetings, or just a quick chat.
Their commitment to keeping us in the loop was impressive. Regular updates about the project - any problem we might be facing, and what we can do to stop that from happening – it all made us feel like we were part of the development team.
The time zone difference never posed a problem. They adjusted their schedules to accommodate ours. So, we were able to connect whenever needed.
What do you like best about Radixweb?
Throughout our time with Radixweb, one aspect that keeps showing up the most about them is that they work with you as your true partner. Every challenge and every problem are their problem too and they work with you very closely to help deliver the best possible outcome.
This partnership approach is very rare to find and something we value most. Along with that, we love the fact that the team who started working on our projects is fully trained and has gone through a thorough training period. This helps new team members become productive in a short span of time.
Was there anything they could have done better?
The time difference and sometimes the culture and language differences between our team in Australia and our team in India were nominal issues, I would say. However, as I said, they try to be always available for us and even in case they’re not at the most inconvenient time, they quickly make up for it.
If there’s any recommendation to others considering Radixweb.
Think about the technology you have and make sure it is aligned with the skillset that Radixweb offers. Set your expectations in terms of outcomes and what you would constitute for your project to be successful right at the start with the team. Treat your team in India as if they were your own team and make them feel they are part of your organization. You will be surprised how much the team can deliver when they feel they are valued and part of something bigger in your organization.
Final Words of the Firm:
Having Radixweb’s dev team for over a decade does not end with the apps they've built and are maintaining; they understand our business problems, solve challenges with us, and contribute to shaping our tech infrastructure. So, in an industry where trends literally change overnight, having a tech partner for more than a decade is a big deal. It speaks volumes about the trust, reliability, and accomplishments of the partnership.
From the initial challenge of building SaaS apps to seeing them evolve into a decade-long engagement – it's been incredibly rewarding. The synergy we've built, from day one to 11 years later highlights the strength of enduring partnerships in the tech world. Seeing the quantifiable benefits our solutions bring – improved efficiency, client satisfaction, and business growth – is the true measure of success. The journey has been remarkable so far, and we're excited to continue crafting success together!
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