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Top-Notch Custom Software Solutions for Streamlined Workflows and Improved Efficiency
Radixweb took on the client’s project and delivered a custom software system that’s "easy to use" and "saved them a lot of time and hassle."
I am Benjamin, a C-suite executive of a USA-based FDA compliance assistant company. Radixweb worked closely with our team to understand our specific requirements and pain points. They developed a custom software solution that reported significant improvements in our business processes, including reduced administrative tasks and increased productivity.
Highlights
“Their workflow is truly effective, and they assign the right teammates to the right tasks.”
“The development team from Radixweb continues to deliver powerful software products with high quality, velocity, and great partnership.”
They always have a unique approach to looking at problems and coming up with innovative solutions.
A Durable IT Partnership with Fulfilling Outcomes
Radixweb, a leading software development company that offers a wide range of technology services, has been successfully working on a project for an FDA compliance services company based in the US. They were looking for a partner to develop a custom software solution for managing their internal processes and boosting operational efficiency.
The new software developed by Radixweb streamlined the client's workflows with cutting-edge features like multi-language support, tracking and reporting, etc. The client was impressed with how easy the software was to use and noted that it saved them a significant amount of time and resources.
Radixweb has been transitioning, taking over, and transforming our approach to software development. They build the most capable team to support our long-term business goals.
A Brief of the Conversation
Please tell us about the company and what you do there.
I work as an executive in a US-based company that provides comprehensive FDA compliance solutions to different food and drug businesses.
What technical challenges did you hire Radixweb for?
We had specific needs to manage our internal operations. We work with huge amounts of data and there are over 300 employees working in our company. So, our goal was to hand over all the software development, product management, and ongoing support needs of our existing platform to a professional development partner and create a long-lasting partnership.
Why did you choose Radixweb among other vendors?
We did pretty extensive research on different software development outsourcing service providers on different platforms, including Clutch, G2, and UpCity. And we finalized on Radixweb for the following reasons:
- High customer ratings and positive reviews
- Great cultural fit with time zone/language alignment
- Competitive rates for quality service
- Matching company values and business objectives
Can you describe their scope of work, including key deliverables?
There are 6-10 experts in the Radixweb team who have started working on the application development, management, testing, and support of our existing system. They are also efficiently addressing the onboarding requirements for our enterprise-level customers.
They imported all the data to the new platform and integrated multiple APIs for smooth communication. We also migrated our underlying server to AWS and redesigned the UI/UX of our website. There is a great improvement in the core service platform as well as the reporting feature.
Some other important feature upgrades include near-time compliance data, expandable compliance data, multilanguage support, and global advisory lists.
The Radixweb team is responsive, easy to work with, and always willing to go the extra mile to ensure the project's success.
How did they perform from a project management standpoint?
We follow the Agile project management methodology and we asked Radixweb to align with that approach. The initial engagement was a success and allowed them to put the right team in place in order to take over all our software development and product management needs. They continue to deliver high-quality solutions on time and within budget.
We regularly communicate via online meetings, emails, and messaging apps. The project manager updates us about every little change and if there is anything from our side, they are responsive enough to address that. It has been a great partnership, and we feel confident they will be a long-term partner for years to come.
Are there any measurable outcomes of this partnership that have a positive impact on your business?
In all honesty, Radixweb's work had a significant positive impact on our business. The custom software solution not only addressed our existing challenges but also provided a platform for future growth and success. The onboarding was smooth, they took complete control of the application with successful knowledge transfer, added new features and modern functionalities, and provided ongoing support and maintenance.
We have been able to optimize a range of administrative tasks and increase productivity across our cross-departmental teams. The software solution also helped us better manage their client data and improve service outcomes.
What was the most impressive thing about Radixweb?
It's definitely the professionalism of the people, their in-depth knowledge, and their leadership attitude. They have a unique approach to looking at problems and coming up with out-of-the-box solutions.
Our engagement started in May 2022 and since then, they have been competently transitioning, taking over, and transforming our approach to software development and building the right teams to support our long-term objectives.
Final Thoughts of the Company
The software solutions delivered by Radixweb are built using the latest technologies and delivered within the agreed timeframe and budget. We are extremely satisfied with the quality of work and the expertise of the team who were able to provide valuable insights throughout the project. As a result, we have received positive feedback from our customers and are now able to offer a more comprehensive range of services.
This success story serves as a testament to Radixweb’s expertise and dedication to understanding its clients' needs and delivering custom software solutions that improve their operations. By partnering with our dev team, the client was able to improve their internal processes, earn a reputation as a trusted partner in the industry, and ultimately achieve greater success in their business.