Salesforce Service Cloud Services
Deliver smart, fast, and tailored customer care services while increasing brand loyalty
Make a lasting impression on your customers, increase support efficiency, and provide an unforgettable brand experience with the Salesforce Service Cloud platform
Hire a Top Salesforce Service Cloud Specialist
Our certified Salesforce Service Cloud experts are ready to integrate automated tools and workflows into your customer management ecosystem so that you can personalize every interaction, make each of your consumers feel valued across all channels, and drive business growth
Salesforce Certified Service Cloud Consultant
From the help desk to social media channels, Salesforce Service Cloud empowers businesses to deliver top-tier customer service while drastically cutting costs. This well-recognized CRM platform offers an extensive set of abilities for your customer service management, but this set is not always ready to be used. It is more like an assembled kit for your future customer service capabilities.
Thus, you need a competent consulting partner to get the most of out the Service Cloud platform and help you tailor it to your unique business needs, as well as carefully arrange, adjust, configure and sometimes even substantially rework the solution to ensure your business makes the best use of it. And this is why Radixweb is here to help you.
Our Salesforce professional solutions will help you with a robust, personalized, and smart Service Cloud platform and make sure that you will always keep updated with the latest information about your customers. We will enable you to provide the best support experience by building a unified ecosystem where your business, employees, and customers can thrive.
Witness a new era of marketing by making your customers feel special at every touchpoint
Find the Best Service Cloud Solutions for Your Customers
With decade-long experience under our belt, we offer an extensive range of Salesforce Service Cloud resources to help you run highly customized digital campaigns and transform the way you manage customer support services
Our professional Salesforce certified Service Cloud experts will help you understand how you can integrate this platform with your current customer support process in a way that increases business productivity
Integrate your customer service infrastructure with the latest Service Cloud solutions like ERP, Magneto, CTI, etc., to deliver an exceptional customer experience and organically grow your audience base
We implement an end-to-end Service Cloud in Salesforce that allows businesses to manage, scale, and streamline their support system in the best possible way and provide an omnichannel digital service without any issue
Service Cloud Support and Maintenance
At Radixweb, our experienced Salesforce developers make sure your Service Cloud platform is getting updated with the latest features and updates, find bottlenecks, and improve the process with round-the-clock support and maintenance
Salesforce Service Cloud Migration
Migrate your existing customer service infrastructure to Salesforce’s no. 1 cloud-based platform with our secured Service Cloud Migration services to deliver personalized engagement and improve your team’s productivity at scale
Salesforce Service Cloud Lightning
Harness the power of Salesforce Lightning Service Console and empower your customer support team to anticipate customer requirements, apply business intelligence solutions to multiple cases, and resolve them as quickly as possible
Salesforce Service Cloud Features You Shouldn't Miss Out
Salesforce Service Cloud enables you to effortlessly engage with each customer and give them a personalized support experience. Here are the key features of this platform that will help you do so
Omni-Channel Routing
Get extensive customer service across multiple channels, such as via the web, mobile, email, video conference, etc., and automatically redirect customers’ cases to suitable agents with Salesforce Service Cloud
Case Management
The case management feature allows you to track, record, and resolve customer issues. Cover a wide array of tasks like assignment, escalation, auto-response, etc., and streamline the customer service pipeline
Service Console
Enhance the productivity of your support team and enable them to work more efficiently by allowing them to access everything at their fingertips, be it dashboards, histories, or customer profiles
Knowledge Base
The Salesforce Service Cloud platform offers comprehensive knowledge base management solutions to help your agents find all their answers and resolve complicated cases as quickly as possible
Service Analytics
The Service Analytics tool by Salesforce comes with critical insights and reports into agent performance, average customer satisfaction, number of cases assigned, important KPIs, channel usage, and so on
Field Service
With Salesforce Service Cloud’s Field Service feature, organizations can seamlessly cooperate with field workers, manage their schedules and appointments, track their work, and more in real-time
Einstein Bots
Power your chat support system with cutting-edge Salesforce Einstein bots. Free your agents from unproductive day-to-day work and let them focus on other critical tasks with chat automation
App Builder
Utilize Service Cloud App Builders to transform your mundane spreadsheets into modern cloud-based apps, broaden your CRM capabilities, and personalize customer interactions with configurable elements
Social Customer Service
You can monitor, manage, and respond to your customers' posts using Salesforce Service Cloud on a variety of social media sites, including Twitter, Facebook, LinkedIn, Instagram, and other channels
Salesforce Service Cloud Benefits You Can’t Afford to Lose
Service Cloud in Salesforce has a lot to offer when it comes to integrating it into your current customer service system. In addition to improving customer satisfaction, you can use it to keep an eye on the bigger picture and drive business growth in the long run
Customer Empowerment
With Service Cloud, your clients won't have to wait for an agent to resolve their concerns because they can do it themselves. It also enables people to engage in communities, take part in surveys, discuss issues and find solutions, and even collaborate when needed
All Data in One Place
Manage all of your customer-related data under a single hood so that you can quickly find relevant information. This includes integration with legacy systems, case management files, queue handling, support ticketing, and multi-channel customer access
A Bird’s Eye View
You may build a customer service platform with Service Cloud while keeping both your long-term and short-term objectives in mind. You can then work toward these objectives while keeping an eye on the most recent trends and real-time data in the customer service
Productive Collaboration
This platform allows teams, departments, and the business to work as a whole. Your clients can connect and share information while agents will receive training based on the requirements, allowing them to create dynamic, personalized solutions to customer problems
Radixweb as Your Sales and Service Cloud Consultant
The way you define yourself, in our opinion, will determine how the rest of the world sees you. Hence, we consider ourselves to be the inventive leaders in the Salesforce Service and Sales Cloud world and can give you countless reasons to choose us as your tech partner
Core Team in Place
We have a core team of Salesforce Service Cloud experts who excel in providing the best possible solution according to your unique business project’s requirements
Immediate Go-to-Market
We create a step-by-step Service Cloud implementation strategy that not only optimizes your support service but defines your target audience as well
Client-First Approach
We always start with your vision, think from end users’ perspective, identify pain points, and come up with an efficient Service Cloud solution that prioritizes your goals
Result-Driven Work
Our team tracks and monitors progress in a systematic manner to gauge operational efficiency and show the value proposition we deliver to your business
In-Depth Expertise
Having more than a decade of experience, our developers are well-versed with the nitty-gritty of the Service Cloud platform. Rest assured, your project will be in safe hands
Tech-Enabled Value
Our state-of-the-art technologies and holistic development method help us get in the front seat in today’s competition and offer you the most optimal solution
Foster Deeper Connections with the Best Salesforce Service Cloud Company
- Enhance service efficiency while reducing employee overhead charges
- Enable sales reps to work from remote locations without any hurdle
- Create a multilayered strategy to safeguard your organizational data
- Improve customer experience and relationship with a customized touch
- Word of mouth publicity with Lifetime Value (LTV) growth of clients
- Efficient resolution of cases and tickets with automated business workflows
Pick a Suitable Salesforce Service Cloud Pricing Model
Our commitment to you begins before you even become one of our clients by giving you insights into the pricing models of the Service Cloud platform so that you can find the best one for your venture
Essentials ($25 USD/User/Month)
All-in-one support services designed for startups and small businesses
Professional ($75 USD/User/Month)
Ready to use CRM solutions designed for businesses of any size
Enterprise ($150 USD/User/Month)
Customizable CRM services designed for large and complex firms
Unlimited ($300 USD/User/Month)
Absolute CRM power designed for maximum control and growth
Put your trust in our skills and elevate your customer service management