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Our Service Excellence
Service Excellence – Our Operating System
With DevOps as culture and SETs, we dissolve silos between teams so that decisions move fast, systems scale and value increases with each release.
Impact In Action
We exhibit outcome clarity and execution discipline. Our teams prioritize swift response and low-resolution times so your operations stay nimble. Customer retention is our proof point: a 97% return client rate coupled with major industry recognition reflects the trust we earn through delivery.
Driving Bold Ideas to Dependable Results
We architect cloud-native data platforms and pipelines (ETL/ELT) that ingest, transform, and operationalize data at scale—so leaders act on trusted, real-time insights. Our teams instrument models that forecast demand, detect anomalies, and optimize operations. With the right data foundations and ML pipelines, prediction becomes a daily capability.
We automate repetitive processes across analytics, monitoring, and service workflows, improving uptime and cost efficiency - engineering for what drives revenue, resilience, and customer trust.
Your success isn’t in number of features shipped, but in outcomes realized. We blend AI innovation and data engineering, turning info into intelligence and intelligence to impact.
DevOps as Culture. AI as Its Accelerator.
Intelligence-Ready Data Architecture
With structured governance, quality controls, and secure pipelines we make data AI-ready—so models learn faster, drift less, and decisioning stays reliable.
Predictive Analytics & Forecasting
We build intelligent pipelines that transform historical and streaming data into intelligent forecasting models—for demand planning, churn prevention, and risk mitigation.
Automated ETL/ELT & DataOps
With data engineering, we automate ingestion, cleansing, enrichment, and conformance across structured and unstructured sources—driving analytics-ready data to BI platforms.
MLOps & LLMOps at Scale
From model development to CI/CD and observability, governance, and rollback, we operationalize ML and LLMs for production-grade reliability—including checks for fairness and drift.
Real-time Insights & Event Processing
We enable time-critical decisioning with streaming analytics, anomaly detection, and alerting—so service teams respond proactively and leaders steer with fresh context.
Data Governance & Security-by-Design
Our ISO 27001/9001-backed processes, SOC2-aligned controls, and lawful data movement standards anchor every engagement, building deep market trust.
Our Excellence Metrics at a Glance
Swift Response Time
Our industry-trained experts minimize lag between signal and action—keeping the development experience seamless.
Low Resolution Times
We employ tech-first, people-focussed processes and battle-tested playbooks compress incident lifecycles.
Customer Satisfaction
As part of our customer experience transformation plan, we proactively gather and act on feedback to improve people, process, and product.
Retention & Recognition
We hold a record of 97% return clients. Several prominent global platforms have awarded our efforts in continuous innovation.
Escalation & Redressal
Agile-by-design and DevOps-as-culture mean escalations are handled decisively; 93% of clients rank our complaint redressal among the best in the industry.
Scale your efforts with our advanced, autonomous teams.
Analogy of Customer Experience
The key metrics of CX lies in the meeting point of tech innovation and people.
Acknowledged by Industry’s Best
"Working with Radixweb has been a completely positive and collaborative experience."
Principal
"Radixweb goes the extra mile to ensure success. Their solution is doing precisely what we envisioned."
CEO
"They’re my go-to people; I have no hesitations doing complex projects with them, and I wouldn’t go anywhere else."
Management Consultant
Rock Solid Capabilities. Constantly Evolving Value.
Building the Next Decade, Not Just the Next Release
We never tailgate past achievements. We continually invest in emerging technologies, strengthen partnerships, upskill teams, and instrument feedback loops that keep us aligned with your goals and the broader tech ecosystem.
- Architecting for Microservices, Cloud-native Patterns
- Operationalize Intelligence Embedded with ML and Analytics
- Making AI Responsible with Security, Privacy, and Bias Control
- Measuring What Matters with business KPIs Alignment
Integrate industry’s best practices and coding abilities.