🎉Celebrating 25 Years of Tech Excellence and Trust - Learn More
Our Service Excellence
Being ‘customer-focussed’ and ‘tech first’ are the key to how we solve challenges for our clients. We build software solutions that bring back the true and sustainable value of tech investments.
Bridging Customer Expectations with Experiences
We don’t believe in limiting ourselves to our clients but want the impact of our tech expertise to reach the larger global tech ecosystem. At Radixweb, we follow DevOps as a culture – it’s an integral part of our organizational design. To reap maximum benefits of this approach, we have introduced our Service Excellence Teams (SET) with clearly defined areas of focus.
From unifying development, service and product management with operations and dissolving silos between them to promote candour; to making every SET have complete ownership over their services.
Our aim is to make the business process of our clients more effortless and aligned to their broader tech goals. We believe in building connected digital experiences for businesses – something they can pass on to the end clients.
Radixweb displays a great commitment to delivering innovative and quality solutions. Their upbeat approach and knowledgeable team optimized our processes and delivered great value to our clients
Our Excellence Metrics
Swift Response Time
The primary goal of our business is to make the entire development experience seamless. We drive superior customer experience for our clients through minimal response times to resolve issues and concerns.
Low Resolution Times
Being people-first means we prioritize finding solution to every development issue and service complaint in record time. At Radixweb, our customer response teams always strive to bring the best-fit resolution to our clients to manage disruption.
Measuring Customer Satisfaction
Feedback integration is a constant process at Radixweb. As part of our Vision Customer Xcellence, we regularly send our communications to our clients and patrons, asking their opinion on how we can further transform our people and processes.
Poignant Customer Retention
We boast of 97% return clients who have been working with us project after project. In fact, active feedback from our esteemed clients played a crucial role in our winning the title of “Most Innovative IT Company of the Year 2022’ from Titan Business Awards.
Escalation and Feedback Integration
We move with an Agile approach and follow DevOps as a cultural design. This means we handle escalations very effectively and take a strong stand about feedback integration from clients. 93% clients agree that our complaint redressal is one of the best in the industry.
Analogy of Customer Experience
The key metrics of CX lies in the meeting point of tech innovation and people.
Responsible Solutions, At Every Step
Seamless Scalability
Faster Time-to-Market
Top User Experience
Easily Integrable
"Working with Radixweb has been a completely positive and collaborative experience."
Jesse Reginelli
Principal
"Radixweb goes the extra mile to ensure success. Their solution is doing precisely what we envisioned."
Michael Cybuski
CEO
"They’re my go-to people; I have no hesitations doing complex projects with them, and I wouldn’t go anywhere else."
Greg Robins
Management Consultant
Constantly Upgrading Our Commitment to Excellence
We at Radixweb are strong believers in collective success. To ensure sustained growth, we do not just tailgate our previous achievements but constantly strive to build new ones. For our excellence teams, we have set up achievable action plans that lead to mutually beneficial business success:
- Invested in emerging technology to deliver market relevant solutions
- Expanded company-wide capabilities with continuous upskilling programs
- Strengthened strategic partnerships with key stakeholders
- Enhanced customer success communication to clients
- Improved speed of response and complain redressal
- Implemented new-age tools for speeding up responsiveness
- Built cross-functional teams for ensuring faultless feedback integration
Radixweb brings you exceptional service delivery driven by a team of the most sought-after professionals.