Riley LLC. is a well-known organization in the United States specializing in the HVACR industry. HVACR stands for heating, ventilating, air conditioning, and refrigeration. This client conducts research, distributes important information, and provides on-demand services about these systems, such as consultation, installations, maintenance, repair, etc.
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Integrated eCommerce LMS Solutions with a Rapid <24 Hours Turnaround Time
Client Location
USA
Industry
HVAC
Project Duration
10 Months
Team Size
6 Experts
Engagement Model
Dedicated Development Team
About the Client
Project Vision
The company wanted to make it easier for customers to buy their services and learn more about HVACR systems. The best way to do that is by building an eCommerce site and connecting it with a learning management system (LMS) so that there’s a one-stop platform for every need. This would allow customers to explore their services online while conveniently accessing educational resources at any given time.
The Strategy
The core objective was to develop an eCommerce learning management system with a great look and feel and a robust backend panel to manage all commercial activities. Our LMS development team needed to build the eCommerce site in order to integrate their LMS with it and allow users to access educational material and services pertaining to heating, ventilating, air conditioning, and refrigeration.
The eCommerce frontend would offer easy usability with simple flow of navigation of the website. The sound backend panel would take care of all back-office transactions including the recording of revenue collection. The idea behind the entire effort to build this system was to provide customers with a premier source of technical and educational information in environmental technology as well as relevant services at their fingertips.
We had to figure out how to connect the online store where you buy HVACR services with the system that helps you learn about them. It was a challenge to make sure everything works smoothly together while keeping user information safe and making the system easy to use.
Milit Panchasara
Software Engineer, Radixweb
Challenges Faced
- Connecting Systems: One big challenge was making the eCommerce site work well with the learning management system. We needed to ensure they talked to each other smoothly.
- User-Friendly Design: We had to design the software in such a way that it was easy for everyone to use, whether they were buying services or learning about HVACR systems.
- Data Security: Keeping customer information safe during online transactions was a top priority, so we had to implement strong security measures.
- Content Management: We needed to make sure all the educational materials were easy to find and access, which required good organization and clear navigation.
- Performance and Speed: Lastly, optimizing the performance of the platform was absolutely necessary so that it loads quickly and handles many users at once without slowing down.
Solutions Delivered
Radixweb’s LMS consulting team recommended the nopCommerce platform for the seamless execution of developing the eCommerce portal and its integration with the learning management system.
Choosing the Right Platform
We decided to use the nopCommerce platform because we have a lot of experience with it. This helped us build a strong online system for promoting technical and educational solutions related to environmental technology.
Building a Strong Foundation
We started by understanding what the client needed and then designed a solid architecture. This made it easy for the client to use and manage the system.
Synchronizing Catalog Management
Our experienced team set up a one-way synchronization for managing the product catalog. This means updates to the catalog would automatically reflect on the website, which made it easy to keep everything up to date.
Designing the Right Look and Feel
Our design team created a theme that gave the website the right appearance. We then integrated this theme with the nopCommerce platform to ensure the site looked great and was easy to navigate.
Seamless Integration
Thanks to our team's experience, we successfully integrated the eCommerce site with the learning management system. This allowed users to easily switch between buying services and accessing educational materials without any issues.
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Top Features
The new LMS with eCommerce has been efficiently working for customers and learners alike. By integrating advanced technical features, this platform ensures that users can easily access, purchase, and engage with a wide range of products and educational materials. Here are the top features that highlight the platform's capabilities and benefits:
Single Sign-On (SSO)
This mechanism will enable users to log in once to access both the eCommerce site and the learning management system without needing separate usernames and passwords.
Automated Service Management
The system automatically tracks and updates service progress and levels. As a result, customers get accurate availability information and up to date insights.
Customer Reviews and Ratings
Users can leave reviews and ratings on products and learning materials. The client can screen and approve the reviews for appropriate content and spam before publication.
Subscription Options
The platform offers subscription plans for ongoing access to educational content and special services. The software also includes access control mechanisms that restrict content and service visibility based on subscription status.
Live Chat Support
Customers and learners can get real-time assistance through a live chat feature. AI-powered chatbots can handle common inquiries and provide automated responses.
Customizable Themes and Layouts
An intuitive theme editor enables real-time customization of the website’s visual elements, including colors, fonts, and styles, without requiring advanced coding skills. This WYSIWYG (What You See Is What You Get) interface makes it easy to see changes as the client makes.
Advanced Search Filters
Users can use detailed filters to narrow down search results by categories such as price, rating, difficulty level, or availability. As users type in the search bar, the software offers autocomplete suggestions.
1000+
Unique Visitors/Day
<24 Hours
To Fulfill Service Requests
+15 Points
Customer Satisfaction Score
Final Product Values
An easy-to-use interface of the learning management system with eCommerce allowed end-users to procure the client’s HVACR services and educational material without much hassle. Easy information about the services and content were key client benefits, including:
Improved Service Delivery
The client can now process and fulfill service requests in less than 24 hours, compared to an average of 2 days previously. This has led to quicker delivery times and a drastic reduction in customer complaints related to shipping delays.
Enhanced Customer Engagement
Daily site visits have doubled, with an average increase of 1000+ unique visitors per day. It reflects a steady growth in user interaction with educational content and service pages.
Educational Reach
The LMS integration has expanded educational outreach, with insights now accessed by customers in new areas and regions. The service expansion has positively influenced the client's market reach and educational impact.
Positive Customer Feedback
Customer satisfaction scores have risen by 15 points on average, with customers rating their experience as excellent or very good. Positive reviews and testimonials have strengthened brand reputation and loyalty.
Radixweb has been an integral partner in changing the dynamics of our business. All I was able to do was to come up with the idea, they did the rest. A smart, proactive, and responsible team we can always trust.
Tony Reiche
Senior Director
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