Transform Field Service Operations through Mobile Technologies

Transform Field Service Operations Through Mobile Technologies

Introduction of advanced mobile technology allowed many businesses to benefit from unbelievable cost-effectiveness and increased productivity. Ripping out pen and paper approach helped business to do things faster at reduced cost than ever before.

Automation of Field Service Management (FSM) through technology is the future as number of companies offering field service, are shifting towards software and mobile apps

In recent year, we have noticed a major number of organizations across varied industry moving towards software and mobile apps to manage field operations and continue showing interest for field service software. The emerging need for meeting customer expectations, optimized workflow, market competition, workforce productivity and increased ROI has been pulling companies to automate field service management. Although there are multiple solutions available in the market for this purpose, field organizations are in search of that right solution which is tailored to their unique needs.

With vendors offering cloud-based mobile Filed Service Management (FSM) solutions leveraging technology innovations, the field service operations are reshaping. Companies are greatly investing in remote field mobility to optimize the actions of field service technicians. Automating field operations through technology opening a new gate for business owners.

Mobility will be one of the vital competitive differentiators. An integrated approach to automating field service operations can yield incredible return via increased productivity and cost savings

Top 8 Benefits of Mobile Field Service Management Solution

Field Mobility

Field mobility is considered a top most benefit as it allows you to stay connected anywhere anytime. Giving your remote workforce accurate information and the relevant resources real-time to perform their tasks not only help you with increased productivity but high customer satisfaction. Field mobility through technology helps you capture real-time mobile transactions and integrate them into back office systems to have synchronized processes.

Automated Scheduling

This is pretty much important. With a compile automated scheduling system, work requests are assigned based on their skill, priority, resource availability, location and travel costs. An automated process will make work more comfortable for dispatchers, allowing extra time to handle exceptions and emergencies. It also makes sure that expenses are managed carefully.

Wireless Sharing

When your field technicians have a mobile device that can always be connected anywhere wirelessly, it empowers both the front office and field technicians as it allows sharing of real-time data. Field service automation enables you to leverage two-way data synchronization across web and mobile platforms in offline mode. Get flexibility to conduct and submit field operations from any remote location.

Automation Means Accuracy

The obvious risk of inaccurate data entered by field staff using traditional tools like pen and paper gets completely eliminated with field service software. Automation of field service allows the chances of accurate data collection through a mobile device using easy-to-use designed data capture fields. It also allows the immediate data validation which alerts the possibility of an error.

Analytics & Reports

Access the real-time reports with detailed inspection at a glance and configure dashboard, display graphs and charts to quickly identify the situations. For the employee sitting in the office or on the field, having an access to analytics and reporting is of huge value. It allows to access the real-time reports with detailed data collected on the field at a glance and showcase a dashboard, display graphs and charts to quickly identify the situations. Faster access to reports will allow for better decision making.

Manage Workers on the Fly

It gives the power of managing field workers on the fly. With field worker tracking, you can save cost via eliminating re-schedules. It allows you to have real-time information on their current status. Along with field workers, managers can keep track of the progress. It allows to keeping an eye on complete audit trail.


Assigning tasks is way easy, no matter where the resource is located. Travel time to office is been saved here. The resource can easily schedule his/her job smartly via phone or tablet. Seamlessly integrated process will lead to improved speed and productivity.


Attractive field mobility systems allow business to buy their own system and host accordingly or leverage cloud technology and cut down the cost of hardware. Check out all the benefits related to automating field operations through technology like a number of jobs completed, moderate travel expense, rich quality and better-satisfied customer ratio. It will lead you to the conclusion that total cost of ownership is reasonable and offers increased ROI.

Working in remote field service, having the right remote field mobility solutions is as important to business success as the worker on field

Smooth and hassle-free field service management operations play a crucial role in customer loyalty and satisfaction. Embrace the benefits of field service management and easily overcome to the top pain points for field service management i.e. over-scheduled resources, unorganized communication and unskilled technicians.

Are you in search of that right field service management software which is tailored to your unique needs? Radixweb can do that for you. Get in touch with our team for a free consultation in your journey to transformation through technology.

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Pratik Mistry is a rare mix of technologist and senior business head at Radixweb. His passion lies is in helping companies to grow revenues by delivering top notch software development services and build value-based partnerships. When not driving high-impact go to market strategies, Pratik loves to try new cuisines and going to the movies.