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Healthcare has been one of the few fields where tech startups and SaaS solutions haven’t made much of a headway. While there are a few healthcare software or SaaS solutions in the market like Medicoin and Dentamatch, it has not been dug deep into and explored as most other fields have been.
The reason for this is obvious - hesitation to adopt technology in this field.
All over the world, we still have more belief in physically visiting clinics, consulting doctors face-to-face, and taking opinions. In the recent past, people have been wary of sing different digital healthcare solutions, like mHealth applications, even if they use them for every other thing possible.
But 2020 has changed the game for healthcare startups.
Thousands of people had to take medical advice virtually, fathers were not allowed for births in many US states and you couldn’t have any family support by your side even if you went in for major surgeries for fear of infection.
In fear of COVID 19 infection, patients with comorbidities preferred to stay back and take virtual health advice, but virtual consultation is still lacking in many aspects.
This led to several people, including investors, customers, and doctors looking for automated and interoperable healthcare software solutions such as telemedicine, Software as a Medical Device (SaMD), and others. And with demand and resources both available, we are seeing a host of startups gunning to create path-breaking technologies for healthcare.
But will this be an easy task?
In this article, we will be looking to traverse through the complexities of running a healthcare SaaS startup. From discussing the need for a growth spurt in the number of healthcare tech startups to why building SaaS application might be the best bet for healthcare software and a detailed guide to the factors you must consider if you are thinking of headlining a healthcare SaaS startup, we have a lot of important details lined up for you to ponder over.
Let’s head straight into the article!
The SaaS (Software as a Service) business model has turned out to be one of the most preferable options for startups in recent years. A SaaS company makes good use of cloud technology to create a network of servers and databases that can be accessed via the internet through any device.
Is SaaS the best business model for your idea?
Have you identified all functional and non-functional scenarios based on risk-based testing?
Do you have the budget and infrastructure for housing and honing a strong development team, an experienced quality assurance team, and 24/7 tech support?
If you have checked all three boxes, then yes, you can start planning the execution without delay!
The very first step to creating software is finalizing what we call user stories in tech companies - the various functionalities customers can hope to achieve through your application. A Healthcare IT services provider. must have these minimum user stories. User should be able to:
To run a successful application in a field as universal as healthcare, you need to keep your top five goals in mind:
The ultimate aim of any Telehealth service is to make sure the application is user-friendly, budget-friendly, and delivers quality healthcare. Customers should feel at ease while using the platform and should trust the clinicians involved in their treatment completely.
Thus, before crafting the architecture, we need to be clear about two factors that can make or break your Healthcare SaaS platform-
Clinical Decision Service (CDS)
Electronic Health Records (EHR)
The architecture has to completely revolve around secure sharing of EHR and CDS.
The must-haves of a healthcare SaaS platform are:
Now that you know your model, functionality, and architecture you want, you have to go ahead and do the daunting, yet crucial task of drawing up a budget.
To create a budget for your healthcare SaaS development, you need to take into consideration the functionalities you wish to provide, the SaaS provider you will look to subscribe to and the development and technical support teams you will need.
Building the EHR (Electronic Healthcare Record) sharing app takes roughly 6-8 weeks.
This app should be in keeping with the following conditions:
Chalking out the automation of the medical workflow (Appointment with a doctor, tests, diagnosis, and treatment) takes around 4 weeks completely, including development, risk-based testing, and user acceptance testing.
Finalizing the medical insurance and cashless payment method takes a long time, considering the complicated nature of the job - around 4 months.
Interaction between the service provider (nurse/midwife/doctor) and the patient. This will require a certain amount of credibility from the application and trust from the customer. Hence, the UI game needs to be strong to facilitate simple and transparent dealings between doctor and patient. This takes up another 8-10 weeks.
Another critical step - integration with different healthcare devices. Considering that monitoring health parameters and relaying them to providers should be a major functionality of all healthcare SaaS apps, this should be done with utmost care and by your top developers. This step will take another 8 weeks.
Creation of the mobile application - since our phones are always on us and healthcare can quite often be an emergency, healthcare tech companies must have a robust mobile app. This final step to building your healthcare tech startup takes up 6 weeks again.
Is my data safe?
Is it likely to be shared with undesirable entities?
Thus, a primary responsibility of the healthcare SaaS startup will be to ensure end-to-end protection of the data.
Read More : Virtual Health : The Future Of Healthcare Is Virtual
Not surprisingly at all, AI is leading the list as the trend that can revolutionize healthcare software in ways we hadn’t even imagined before. By 2030, the market for AI in healthcare is projected to reach $187.95 billion. The implementation of AI in the healthcare industry has made operational processes more efficient and effective. With data from so many tests and patients, AI programs can make accurate diagnosis and even suggest required paths of treatment.
AI also gets brownie points for data security - its power to intercept patterns makes sure data loss or leakage is caught swiftly and data recovery is quick.
Hosting the servers and databases on multiple clouds serves the application with two prime benefits:
Google’s multiple cloud adoption is the reason they can store tons of data and that too, securely.
The primary reason for the lack of trust in healthcare apps or EHR sharing apps is the issue of data security. In the COVID aftermath, if a few healthcare tech companies can resolve the issue even to a certain extent, then the floodgates will be opened for more of such apps.
Since one of the primary reasons people would choose to subscribe to a healthcare app is to avoid the exorbitant cost of physical visits, startups need to make sure their services are as cost-effective as possible.
But does that mean you need to lose money to help your customers?
To make sure the startups are not bleeding themselves dry trying to provide the best facilities at the least cost, SaaS providers have come up with a pay-per-use model. For beginners, this is a golden opportunity to build their dream companies with minimum investment.
Edge computing is all about storing data in machines that will use the data - so that data is always on hand for use.
With the help of edge computing, you can:
This article was a short guide to building a healthcare SaaS startup, maintaining it, and providing quality care to customers. The venture of launching a healthcare tech startup can be intimidating and time-consuming and hence, the very first step you should take is to get in touch with Radixweb for discussing healthcare software solutions, their use in EHR apps, and exactly what may suit your needs best.
Get in touch with us for more information!
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