Key Areas of Building Successful Software Outsourcing Partnerships

Key Areas Of Building Successful Software Outsourcing Partnerships

If we are to ask entrepreneurs about the top three principles that they live by, there is a great chance that one of core principle would be – Greater the risk, greater the reward. But, there is a reason for 90% of the start-ups fail to survive the competitive market. It is true that one must take risk in business to succeed, but it is essential that the risk is calculated. Because, it is simple that the ‘risk’ which is not a ‘calculated risk’ is simply a gamble.

When we talk about the ventures in the technology domain, outsourcing your project and entrusting your idea to a third party vendor is a calculated risk that an enterprise or an individual undertakes to hire a pool talent that can effectively complete the project at affordable rates in stipulated timelines. But that risk will be a gamble if you do not enquire about the software outsourcing company and you collaborate for certain software outsourcing services simply because of the lowest bid.

In this era of digital transformation, even the giants like Facebook and Google haven’t been spared of data and security breaches. So it becomes mandatory concern for small, medium and large sized companies to think and re-think before venturing into the unknown waters of outsourcing for your project.

While you outsource your software project to any technology partner, in most cases trusted software development company, you need to ensure that you are in control of the project and not taking a leap of faith without a proper understanding. To help you make the right decision, we have prepared a list of 5 questions that you must ask your software outsourcing vendor.

Make Your Outsourcing Partnerships: Stronger, Safer and Better

1. What are the measures that your partner takes to secure IPRs?

Whenever you are partnering with a vendor, your trade secrets and confidential information should stay secure- come what may. Intellectual Property Rights can become a major concern if your partner is up to any unethical behaviour.

Understand if your technology partner offers to sign any Non-Disclosure Agreement (NDA) to ensure the safety and use of any kind of application data or sensitive business information. In most cases, towards the end of the contract, you should get complete ownership of the source code. Any backup if required is only kept after taking your consent for the purpose of future developments.

Most reputed and trust software development companies have required infrastructure, role based access and secured communication channels for safety of sensitive information.

2. How will you be informed about the project developments?

It is important to stay aware about the delegation of responsibilities- and development of the project. The answer to this question will help you understand how transparent the communication channel is in the organization. It will also help you understand how involved and informed you will be at each stage of the Software Development Life Cycle (SDLC). Ensure you have enough clarity on the developers for your project, scrum meeting updates, weekly and monthly reports and adhering to Service Level Agreements (SLAs).

This will help you stay on top of your project and will also ensure that you know about all the developments. Total transparency will allow you to trust the vendor and will help you build a rapport with the development team.

3. How well are the time zone and cultural differences managed?

When you are off-shoring your project to a country that has a different time zone than yours, you must ensure how will vendor easily handle the communication to keep the process smooth and not hamper the development of the project.

It’s important to have communication tools like instant messaging, video conferencing and several project management tools to help connect teams with the distant clients. A good overlap of 2 to 4 working hours will help build productivity. Transparent and well communicated software development outsourcing turn out to be a boon if done right.

4. How compatible the teams are with different cultures?

Cultural compatibility is always a puzzle. In a world where a handshake can denote several different meanings, it is an important question especially if there are multiple vendors involved in the development process.

Every culture has their own methods that affects their thinking process and decision making abilities. You must ensure that the team that will work on your project has the ability to comply with people of different cultures and has enough exposure and interpretation skills to make correct decisions based on the nature and culture of you and your user market.

For smooth custom software development– try to understand from the work portfolio, experience and expertise they share- it helps to know if your tech partner is well nuanced in overcoming cultural differences.

5. What kind of support and maintenance services should you expect?

After project completion, you need to be sure of the support and maintenance services provided by your software outsourcing partner. Failing to do so may result in severe loss of money, efforts and in some cases even company reputation- once product is in market used by your customers. Discuss in detail about the documentation transfer, code maintainability, and product warranty.

Building Paramount Outsourcing Partnership with Radixweb

Software Outsourcing for your business can be a make or break event- hence it would be worldly wise to forge partnerships with the right partner with the right talent to understand your goals in the right way. You will reap benefits of a global talented team working on your project if you choose a software outsourcing partner who does what they exactly say. Our experts at Radixweb, leading software outsourcing company are up to the challenge of building your project and will strive to deliver maximum business value. Let’s connect!

Don't Forget to share this post!

Pratik Mistry is a rare mix of technologist and senior business head at Radixweb. His passion lies is in helping companies to grow revenues by delivering top notch software development services and build value-based partnerships. When not driving high-impact go to market strategies, Pratik loves to try new cuisines and going to the movies.