How is a CRM system used in healthcare?

The primary objective of a healthcare CRM system is to interact, acquire, and retain patients. It is an imperative tool to manage the doctor-patient relationship even before they visit the hospital for post-treatment and beyond.

What is the difference between healthcare CRM and EHR?

Healthcare CRM generally focuses on patient relationships and engagement, while EHR mainly helps maintain extensive and secure health records.

What is CRM strategy for healthcare?

A CRM healthcare strategy prioritizes understanding and acknowledging patients' needs, concerns, and preferences. It also includes gathering and examining patient data like their medical history, feedback, and treatment plans, allowing healthcare providers to deliver personalized care.

Healthcare CRM Software Development: Benefits and Features