Customer retention and customer engagement are the keys to business success for any organization. However, it is not a miracle that happens in minutes. It can be earned by executing several strategies right from selecting the suitable CRM platform, identifying right implementation partner to tailoring it to your business specific need.
Looking at these aspects MS Dynamics CRM proves to be the ideal choice as it delivers amazing scope of customization, flexibility, mobility and more to help your business deliver exceptional customer experience.
11 Convincing Reasons to Consider MS Dynamics CRM
Although MS Dynamics is already an innovative platform of Microsoft, organizations need more advanced development to make it perfect for their bespoke needs. Tailored MS CRM automates different departmental processes and makes it smoother. Based on developer friendly programming language .Net, it is quite easy to develop and implement hi-tech functions for MS Dynamics CRM.
In MS Dynamics CRM 2016 you can enjoy managing your customer facing task on the go. With full offline mobile capabilities, the MS CRM system is accessible from any handy devices like mobile or tablet. Microsoft is offerings next generation mobile CRM for iOS, Windows and Android platform.
Mobile compatibility of MS CRM helps organizations to leverage improved productivity of personnel with easy set up without any middleware components installation.
Facilitate your sales force with the ultra-modern Dynamics CRM to manage their work smartly and effectively. It is highly extensible in terms of features and functions to meet your frequently changing industry needs.
Lead the market and stay competitive with a responsive and extensible MS CRM platform. Attain growth, drive change and expand business using brilliant competencies of Dynamics CRM.
4. Business Intelligence
One of the incredible element of Microsoft Dynamics CRM is analytic business intelligence. Being embedded with Microsoft SQL server, it is capable of creating compelling data reports.
Its immense power of deep and keen data analysis, inline data presentation and customized reports help organizations in making quick and efficient business decisions.
Integrate MS CRM with your existing systems to streamline the current business processes. It also permits for 3rd party software integration to extend its capacity and generate robust performance. Being a Microsoft product, it supports configuration with Microsoft Office too.
Microsoft facilitates organizations to implement MS CRM with any selected options from online, cloud or hybrid. Thus, this platform is quite flexible to get connected with isolated systems and legacy business applications.
Sets your business aside by satisfying emerging needs of an organization and improving customer engagement with MS CRM. Access the full Dynamics CRM at online and offline mode from a different device to accomplish a job.
Configuration with Outlook gives power to MS CRM by managing massive information related to customers, sales calls, leads, marketing pitches, etc. Seamless synchronization of different process enhancement the operational productivity and efficiency.
To prevent the information leakage issues, Microsoft Dynamics CRM is continuously updating its security standards. It allows organizations to deliver the right information to right person.
As per roles and responsibilities, people across the organization need access to limited information. System administrator can easily segregate the information and deliver it to respective person through Web or Outlook.
8. Intuitive User Interface
Due to a user-friendly interface, MS Dynamics CRM is being used from fortune 500 companies to SMEs. Being a part of Microsoft portfolio, it reflects the UI familiarity like other Microsoft products. The major advantage of MS CRM interface is its compatibility with mobile platforms such as Windows, Android and iOS.
Allow your workforce to perform their sales and marketing job smartly by using the enhanced feature of offline communication. Your staff can interact with customers from office or on the road, with or without internet connectivity.
Sales team can filter the required information like sales figures, meet updates, etc. as per their requirements. This single software caters a common platform for sales executives to interact with management and customers.
10. Customer Service Benefits
Improve customer satisfaction by delivering them in time services. Microsoft CRM reduces the chances to miss the clients’ calls or messages or emails regarding their sufferings. It offers a centralized platform where all system users can see customer service requests and service professionals’ calendars. Even, it helps customers and service calls to get connected with the right service personnel.
This factor affects a lot while making a decision either to go for MS Dynamics CRM or not. However, be assured, it will be a minimum investment into a maximum profit earning for your business.
Improve your bottom line with innovative offerings such as sales gamification, social engagement, InsideView, field services, etc.
Radixweb exceptionally addresses the needs of businesses to deliver startling customer experiences by customizing Microsoft Dynamics Integration Services tailored to its specific needs. Get in touch with our team to automate your sales operations with MS CRM.