A Picture-Perfect Solution: How a US Hospital Network Transformed Healthcare with Secure Imaging

When medical imaging is utilized to assess the safety and effectiveness of new medical treatments, healthcare providers or physicians face numerous challenges. And if the treatment is being developed for rare diseases, these challenges become more significant. Therefore, medical imaging plays a vital role in these trials since it offers a non-invasive method of evaluating treatment responses.

Advanced medical imaging in healthcare has become an essential diagnostic tool or software. And developing customized software on a SaaS-enabled model has supercharged this important healthcare technology. This was exactly needed for one of our US-based clients from the healthcare industry.

In this tech study, we will delve into the journey of our US-based client who grappled with the challenges of security storing medical images and synchronizing them with their Electronic Health Record (EHR) system.

Our client has been in the healthcare industry for more than two decades. But, for the last couple of years, they had been facing difficulties in accessing medical images. Moreover, there were other issues as well, including cumbersome management of image security and the complexity of diagnostic sessions. That led our client to have an innovative multi-component SaaS-based solution.

The client turned to a renowned healthcare software development company, Radixweb, to collaborate with them to develop an innovative approach to enhance patient care. Here, we are going to look at how a comprehensive approach, including analysis, software development infrastructure setup, and security measures, transformed their image management, ensuring not only compliance but also efficiency and better patient care.

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Pixel Perfect: Reshaping Medical Image Management

Our client – one of the largest US hospital networks, was at the forefront of healthcare delivery. They provided top-tier medical services to numerous patients, comprising multiple hospitals and clinics.

Their facilities were equipped with state-of-the-art medical equipment, and they employed a highly skilled team of healthcare professionals, including doctors, nurses, and radiologists. However, they faced an ongoing challenge that hampered their business operations and patient care: the management of medical images.

The team asked Radixweb to streamline the accessibility of medical images and make them an integral part of patient information. In addition, they also asked us to establish secure access using the central EHR module.

Preserving Precision: A Prescription for Business Context

Despite their impressive infrastructure and talented workforce, the hospital network faced several pressing issues:

Difficulty Accessing Medical Images

Their medical images were stored across various devices and systems within the network. Therefore, this decentralized storage led to difficulties in accessing critical patient data when needed most. It was a really time-consuming process for physicians as they had to spend precious time hunting down images. As a result, it was delaying diagnoses and treatment.

Complex Medical Image Security Management

The hospital network struggled with the challenging tasks of protecting medical imaging since data security of patient data was of the utmost importance. In fact, we knew that compliance with healthcare regulations was mandatory, but the existing system threw several challenges to us, and it was really difficult to ensure data integrity and privacy.

Diagnostic Sessions that were Complex and Ineffective

Diagnostic sessions were often hindered by the disjointed image management process. Radiologists and physicians struggled to share and collaborate on images efficiently. This hindered the hospital network's ability to provide timely and accurate diagnoses, impacting patient outcomes.

The disjointed image management process frequently hindered diagnostic sessions. It was a very challenging and inconvenient method for radiologists and doctors to effectively discuss and work together on images. This also made it more difficult for the hospital network to offer timely and accurate diagnoses, which had an impact on patient outcomes.

A Transformative Journey to Address Challenges

The hospital network embarked on a transformative journey to address the above-mentioned challenges with our 25 years of experience and expertise in innovative software solutions. Our multi-component solution involved a holistic approach encompassing analysis, SaaS development, infrastructure setup, and robust security measures.

Carried Out Analysis and Research

Our project manager and software analysts had several meetings with clients to understand their specific needs. There were, on the other hand, several challenges to overcome issues. Our experienced software engineers conducted an in-depth analysis of the existing image management systems, workflow processes, and compliance requirements.

Also, our software analysts came up with valuable insights into the gaps and opportunities in order to make improvements.

Need of the Hour: New Software Component for an EHR System

To streamline the integration of medical images with the hospital network's EHR system, we developed a dedicated software component. This component would enable seamless uploading, storing, and retrieving images directly from patient records. We designed user-friendly SaaS solutions, ensuring that healthcare providers could easily access and manage DICOM images with the EHR system.

Elevating Advanced Medical Imaging Efficiency with Custom DICOM Server Software

We adopted a custom DICOM (Digital Imaging and Communications in Medicine) for our client. This software played a pivotal role in the secure storage and retrieval of medical health images. We also ensured compliance with healthcare data standards and facilitated interoperability between various medical imaging devices and the hospital’s systems.

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Modernizing Hospital Infrastructure

Our client invested in a robust infrastructure to enhance the efficiency of medical image management. They wanted to modernize their network connectivity, storage solutions, and server capacity. Their primary goal was to ensure that medical images could be transmitted and stored without delays or data loss.

Establishing Cloud Solutions

We knew a cloud-based solution was essential to recognize the importance of scalability and redundancy. It consisted of a central EHR system, an orchestrational DICOM service, a medical conversion service, an API gateway, and a Clinical Decision Support System (CDSS). It also had a conditional access service and HL7 server. This helped us to enable a seamless expansion of storage capacity as needed and provided data backup and disaster recovery capabilities.

Moreover, our cloud-based solutions helped the hospital network to access medical images remotely. As a result, it improved collaboration and telemedicine capabilities.

Strengthening Data Security

Security has always been our top priority. Hence, we implemented multiple security layers, including encryption access controls and regular vulnerability assessments. We also created a private network to ensure secure data communication between the users (hospitals) and the cloud.

Our healthcare software developers strictly adhered to compliance with healthcare data regulations, such as HIPAA, ensuring patient data privacy and integrity. Our experts made sure that each radiology department's local DICOM server is the only location where medical images created in this department are stored in order to provide secure image storage, and that the EHR system and the orchestrational DICOM service only contain links to the original images on the DICOM server.

The Value Our Experts Delivered

The implementation of this comprehensive solution yielded significant benefits for the hospital network:

Enhanced Accessibility

With our advanced medical images seamlessly integrated into the EHR system, healthcare providers could access patient records and associated images with ease. This eliminated the need for manual searches, reducing delays in diagnoses and treatment.

Streamlined Workflow

With the implementation of our cloud-based SaaS solutions, diagnostic sessions became more efficient and collaborative. Radiologists and physicians could analyze and monitor images in real-time, leading to quicker, more accurate diagnoses. This enhanced patient care and reduced the time patients spent awaiting results.

Improved Security and Compliance

The hospital network achieved a higher level of data security and compliance through our expertise in delivering solutions. Our developed custom DICOM server software ensured that medical images were stored securely, and access was restricted to authorized personnel only. We ensured to provide regular security audits and updates to maintain the integrity of the system.

Scalability and Future-Proofing

The cloud infrastructure allowed the hospital network to scale their image storage capacity as needed, accommodating future growth seamlessly. It also provided disaster recovery capabilities, ensuring data availability even in adverse situations.

Enhanced Patient Care

Ultimately, the transformation in medical image management led to improved patient care. Faster diagnoses and more efficient treatment planning translated into better outcomes for patients. The hospital network's reputation for excellence in healthcare delivery was further solidified.

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Innovation + Technology + Our Expertise = Revolutionization in Healthcare

As we know, technology plays a pivotal role in enhancing patient care and operational efficiency. The tech study of a US-based hospital network exemplifies the transformative power of a comprehensive solution with healthcare software development.

By addressing the challenges of medical image management head-on, we not only helped the hospital network to improve their operations but also elevated the quality of care they provided to their patients.

This tech study serves as an inspiring example of how innovation and technology can revolutionize the healthcare industry, ultimately benefiting both healthcare providers and their patients.