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Customizing a Proprietary Software Platform with Feature Additions and Interface Upgrades

The client engaged us to customize and enhance its platform’s usability and performance by integrating new features, improving the UI, and providing testing services.

Overview

Solution

Reviews

Conversation

Conclusion

Liran leads a software company as a CEO, focused on improving how users save and manage work inside Microsoft Office. He contacted us after comparing several vendors and finding our experience aligned well with his goal. With limited internal bandwidth and a strict budget, he needed a dependable engineering team that could implement new solutions while maintaining overall product stability.

Feedback Highlights

“I was impressed by Radixweb’s experience, availability, and ability to meet budget constraints.”

“They delivered everything and met the highest standards for a project of this type.”

We needed someone who understood the stack, fit our budget, and could start without a lot of ramp-up, and they checked those boxes right away.

Platform Customization Challenges Resolved

The Challenge and The Solution

Our Israel-located client needed to roll out new features based on user behavior, fix recurring issues in core workflows, and clean up interface elements that had become outdated. Their team didn’t have enough bandwidth to cover software development, feature work, debugging, and release testing at the same time, and budget limits narrowed available options.

We took over the load with targeted custom software development solutions, including feature engineering and interface revamp for usability gaps. Alongside this, we ran continuous testing to stabilize each release. We shared product versions as they were completed, which the client then passed to selected users to gather feedback and continue the bug-fixing cycle with usage data.

They delivered everything and met the highest standards for a project of this type. I never ran into a situation where I felt something was missing or needed to be done differently.

Liran

CEO

An Overview of the Conversation

Tell us about your company and your role.

I run a software company that enhances and supercharges the way users save their work on Microsoft Office. My role is equal parts product decision-making and keeping the roadmap realistic. We’re a growing team.

What challenge were you trying to address with Radixweb?

We needed help adding new features to our bespoke platform based on user feedback and ironing out bugs. We were hearing a lot from our users and some of their requests needed more work than my team could handle at that moment. A few bugs had also piled up, and it was slowing us down. With a small team, you can only stretch so much.

What was the scope of their involvement?

Radixweb developed new features for our platform, including interface enhancements and more saving capabilities. The team also provided testing services. I also leaned on them for the smaller but important parts of the product, things that needed fixing or revamp. I could hand them a list of custom updates and know it would get done without a lot of back-and-forth.

What was the team composition?

We worked with one teammate from Radixweb. It was a simple setup and having a single point of contact made communication easy. He was consistent throughout the project.

How did you end up choosing Radixweb?

We found Radixweb through an online search. We chose them because they had experience with .NET development and offered a very competitive price since our budget was tight. It wasn’t a long, complicated selection process. We needed a software development partner who understood the stack, fit our budget, and could start without a lot of ramp-up, and they checked those boxes right away.

I could hand them a list of updates and know it would get done without a lot of back-and-forth.

What is the status of this engagement?

We worked together from March 2024 to September 2025. It was a decent stretch for them to understand the product well and help us push through several rounds of updates and fixes.

What evidence can you share that demonstrates the impact of their work?

Radixweb shared the fixed versions of our platform, allowing us to observe the progress made so far. I shared these versions with some users to collect their feedback and move forward with the bug-fixing process based on their input.

Having those builds come in regularly made things easier on our side. We could track what changed, flag anything that still needed fixing, and decide what to prioritize. It kept the product moving without affecting our own workload.

How did Radixweb perform from a project management standpoint?

We communicated via email and Microsoft Teams. Radixweb didn’t have to deliver within a specific timeframe. The setup was simple and worked well for us. There wasn’t any unnecessary process or formalities. They kept things easy to manage on both sides.

What did you find most impressive about them?

I was impressed by Radixweb’s experience, availability, and ability to meet budget constraints. Beyond that, they were easy to work with. If I needed something reviewed or adjusted, they were quick to respond and didn’t make it a big deal. For a small team like ours, that kind of reliability makes a big difference because it removes a lot of the usual back-and-forth you expect with outsourced work.

Are there any areas they could improve?

I didn’t think there was anything they could improve on. They delivered everything and met the highest standards for a project of this type. I never ran into a situation where I felt something was missing or needed to be done differently for the custom software.

Final Remarks

When you’re a small team and the budget is tight, picking the right partner is a bit of a careful decision. You can’t afford a long learning curve or a lot of back-and-forth. In our case, things clicked pretty quickly. Radixweb understood what we needed. They worked within the limits we had and kept the work moving without creating extra noise. That definitely made the whole experience a lot easier for us to manage.

What This Partnership Achieved

From our perspective, the custom software project was a good fit for focused, hands-on engineering work. We had direct communication with the client and enough room to deliver updates at a comfortable pace. Our work covering feature additions, saving logic improvements, and routine fixes resulted in a more stable product over time. It was a steady, constructive collaboration that shaped the platform for future improvements.