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Developed a Fast and UX Rich Healthcare App with Impressive Modernization Strategies
They ramped up our healthcare app with progressive functionalities and advanced tech stack
Hi, I am Graham, COO of a digital healthcare service company based in USA. Radixweb benefited our business by rebuilding our existing app with upgraded iOS and Android platforms and providing development services for a CMS project. The final outcome was a faster and more user-friendly platform that helped us grow our client base.
Highlights
“Radixweb always reacted well to the uncertainties of the projects.”
“Their development capability to augment our mobile app-based projects and extend our support services was really commendable.”
The team demonstrated strong knowledge of Microsoft-based technologies and provided useful input to the development.
A Collective Endeavor
This reputed Denver-based healthcare service firm reached out to Radixweb in April 2018 for mobile app modernization and CMS development services. They aimed to revamp their legacy app into a modern, cross-platform application that would perform faster and draw more users.
Radixweb enhanced the UI/UX with navigation usability and dramatically boosted the app performance, which resulted in superior user experience. Graham, the COO, also held the development team in high esteem for incorporating advanced security features and creating a robust CMS.
The project management approach, communication methods, reporting, and team management were all very positive.
Here's a brief of the conversation:
Please describe your company and your role there.
I am the COO of a digital healthcare services company based out in the USA. We provide healthcare-specific websites, marketing, and SEO solutions, and after-hour answering services.
What challenges were you trying to address with Radixweb?
We were looking for a reliable healthcare software development company with tailor-made software resources and robust development capabilities to augment our mobile app-based projects and extend our support services for clients. Our main project was to rebuild and simplify our existing app called “Your Practice” with updated platforms, both Android and iOS.
So, we wanted it to be faster and user-friendly with secure messaging features. We also needed development support for our CMS.
How was their scope of involvement to fulfill your requirements?
We first communicated with Radixweb through smaller trial projects so that we could have a good understanding of their technological capabilities and development approaches. We soon realized that there were not many offshore agencies who could help us the way we, very specifically, wanted. So, we went with them.
Radixweb re-engineered the app using the latest iOS and Android frameworks. They drastically improved the performance of the app and simplified the UI with easy navigation to provide a superior user experience. They keep experimenting with brand-new technologies and come up with innovative solutions that would meet our expectations in the best possible way.
Did your partnership with Radixweb have a positive impact on our business?
As with every project, well-defined functional and non-functional requirements will always minimize iterations and scope variance. That being said, Radixweb always reacted well to the uncertainties of the projects. Such proactive measures helped us communicate better and look closely into the nitty-gritty of the project.
The redeveloped app allows parents and guardians to reach their doctors after hours to get specific medication-related answers and services. It has a secure encrypted messaging communication mechanism with a defined workflow for collaboration between physicians, patients, and our after-hours services app called RemedyOnCall. Without any doubt, the product helped optimize our business operations and improve our customer experience to a new level.
Open communication and collaborative attitude are the keys to their fair adaptation of ambiguous situations.
How did Radixweb perform in terms of project management?
We had a dedicated project manager for the CMS and mobile app projects who was essentially our point of contact. We also had a team of multiple front-end and back-end developers as well as designers, architects, QAs, etc. All of them worked brilliantly together and made sure that each and every project was delivered on time and on budget.
Moreover, the project managers we were assigned were very accessible and easy to communicate with. They provided us with weekly status reports that were detailed and clear. I must say that their business approach, communications, and technical knowledge were all of a high standard.
If you could say the most impressive thing you found in them.
I am most impressed with their project management, communication methods, reporting, and team management – each of these fields was very positive. Their knowledge of Microsoft-based CMS and mobile apps was pretty admirable and provided great insight to our team.
The Firm’s Final Words:
Radixweb is a great company and easy to work with. It was never an issue for our team to schedule our project with the most suitable resources. All projects were of very high quality, which they did not fail to deliver within the estimated timeline as well as budget. Overall, the cost was viable, and their service was worth every penny of our investment. Without any second thought, I would refer Radixweb to anyone needing these types of software solutions.
Graham and his team appraised Radixweb for their modernized healthcare application with visually aesthetic UI and amplified app performance within a short period of 7 months. The firm invested approximately $199,999 in the project and created an exceptionally engaging app, along with a high-functioning CMS that led to an inspiring client-vendor saga.