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Radixweb’s ServiceNow experts helped us perceive a noticeable change across our teams by implementing modern tools and proactive practices in the most efficient way.
Hooli Dynamic was an emerging brokerage service provider company in the USA. Therefore, their clients were based out across the country. Since the company's establishment, they have been using the manual CRM tool to manage workflows.
Many challenges were laid down when they approached Radixweb for the ServiceNow ITSM implementation. The first issue experts from Radixweb found was that the employees from Hooli Dynamic had no practical idea about IT helpdesk systems. Furthermore, SLAs were not defined for the helpdesk staff. As a result, their employees were unaware of the visibility of incidents or issues raised by their teams.
The ServiceNow professionals from Radixweb also faced some issues in the deteriorating IT branding strategy due to an inefficient helpdesk. Moreover, the helpdesk staff had to put in more hours due to a long backlog of emails and other pending tasks.
After a thorough consultation and evaluation of project requirements from the firm, Radixweb came up with a strategic plan to implement ServiceNow that defined work hours for each module. The experts migrated many integrations to the new ServiceNow-based system.
Through the reusable integration application produced as part of the project, Hooli Dynamic can now offer integration with the clients' ITSM systems as an additional service in addition to providing Service Desk help.
By implementing ServiceNow, the company witnessed lower integration costs and faster delivery in just three months. For now, almost 25 integrations have been performed with the solution.
We integrated all the ITSM workflows with CMDB and AMDB. Our system has served every need of all departments in Hooli Dynamic, with access made possible via interface levels, including chats, service portals, and emails. It was implemented to integrate SCCM with ServiceNow Asset Management Module.
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jQuery
HTML5
MySQL
Linux
Apache
Java
NodeJs
.NET Core
Git
Google Analytics
JQuery
HTML5
MySQL
Linux
Apache JMeter
Java
NodeJs
.NET Core
Git
If you have decided to opt for any kind of ServiceNow solution for your enterprise, look no further than Radixweb. They have been an amazing tech partner from the beginning, helping us transform our organizational landscape.
Steve Baltimore, CTO - Hooli Dynamic,
Switch from Legacy on-premise tools to modern ServiceNow ITSM tech stack