From a trend, automation has now become a necessity for businesses. Today enterprises are automating as many processes as they can to improve productivity, provide better customer experiences as well as cut costs. In the year ahead, organizations that have implemented intelligent automation can expect to garner improvements of 20% or more in terms of revenue improvements and efficiency.
A practical and agile IT foundation is essential for digital business, and Automation of IT operations is now fast becoming a critical component to business success. Enterprises today require fast and simplified scaling of new products and services driven by next-gen tech. Both internal business users and external customers interact with IT increasingly often, given that technology has become central to delivering a product or a service. Whether it is an internal business report built on a foundation of analytics or an external self-service portal for an insurance plan member, relying on business process automation or legacy IT modernization is the only way for organizations to beat the curve.
Infusing Automation to Modernize IT
Organizations can leverage the following automation tools to a wide range of core business operations along with legacy IT modernization to achieve increased levels of service and efficiency.
1. Application value management
Cognitive automation, intelligent process analytics, and RPA are imperatives for the optimization of efficiency, performance, and quality of an enterprise’s IT processes to boost the value of existing applications. AI agents provide users with self-help instructions and fulfillment of user requests by triggering actions and scripts based on the input. Automated identification and diagnostic capabilities extract information from data such as email and logs. The automation then performs a sentiment analysis to discover and diagnose issues in performance. The prescriptive analysis predicts the best recommendations for rapid issue resolution based on the context of tickets and even predict error in advance, thus minimizing any negative business impact.
2. Quality engineering
Automated testing and quality assurance become crucial as products and services become more sophisticated and more reliant on third-party tools. By utilizing automated testing, enterprises can handle larger volumes of test cases with a much lower margin of error. Refined products and services get to market faster, with higher quality, given the consistent and reliable results of automation.
3. Enterprise security
Today, it is virtually impossible to manually achieve the security of infrastructure and applications while continuing to provide users with positive experiences and the tool they need. Enterprise-wide orchestration and coordination of Interdependent security actions are much required.
The only way to achieve the required level of security is through automated monitoring, legacy system modernization and incident management, in addition to automated app security capabilities. Utilizing automation tools, enterprises can more effectively tackle security issues, from onboarding new employees with their appropriate data access rights, to continue scanning for and eliminating threats.
Now the question arises; What’s next in the sphere of automation? Collated below are four trends that we advise IT leaders to follow closely.
Four Automation trends of the post-modern era
1. Machine learning matures
Machine learning is still only in its adolescence in terms of an actual implementation. However, we expect a change in the situation as machine learning will grow to play a significant role in the next wave of IT automation and legacy system modernization. E.g., Automated testing. Test scripts already enjoy widespread adoption. Soon, with machine learning capabilities growing by the minute, these automated testing processes will be capable of learning as they go and developing a broader recognition of how code changes will impact environs.
2. Artificial intelligence creates automation opportunities
The field of Artificial intelligence will have an increasingly significant impact on the IT sector in the near future. A report by ABI Research states that the installed base of devices with AI capabilities will grow from 2.7 billion in 2019 to 4.5 billion in 2024. Eg. Multimodal learning. Engaging more than just single faceted learning structures, AI’s growing capabilities of multimodal learning are fast becoming the most transformative fields of the discipline.
3. The evolution of scripting and automation tools
Scripting or automation tools are usually an enterprise’s first steps or “early days” work for an organization wishing to increase automation. With IT tools advancing in complexity and detail of output while growing in the simplicity of input, developers will now be able to build and automate workflows in a much shorter period and also reduce error-prone coding. These tools are forecasted to include pre-built and pre-tested drag and drop with abundant use of reference functionality and object revision history.
4. Automation opens new metrics opportunities
As an increasing number of development activities like DevOps pipelines, source control, work item tracking, etc. move to API driven platforms, the opportunity to combine these fragments of raw data to create a picture of an organization’s efficiency increases. For the C-Suite, this could prove to be a new form of “organization metric in a box.” These metrics can prove to be very powerful while measuring individual resources or teams in aggregate and should be balanced with a dosage of relevant context. The best use of such data would be for identifying high-level trends and to affirm qualitative observations.
Infusing Automation in your IT core enables new workflows and, subsequently, new efficiencies. Today’s automation tools not only make IT more efficient but also reveal how IT can better support business goals.
If you’ve decided to automate your business, remember to consider every aspect under the automation lens. By partnering with an IT automation expert like Radixweb, your enterprise can stay focused on core business aspects with our top-notch application modernization services – while modernizing your IT core.
At Radixweb, we understand our client’s business needs and create IT automation solutions with a keen focus on enhanced positive business experiences and outcomes.
Interested? Contact us for a brief on how Radixweb can help you in adopting IT automation solutions and enhance your complete business experience.